Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Birdeye

Compare

3.8

based on 146 Reviews

90 Birdeye Jobs

Customer Success Manager-Retention

Birdeye Australia

3.8

based on 146 Reviews

2-7 years

Gurgaon / Gurugram

1 vacancy

Customer Success Manager-Retention

Birdeye

posted 7mon ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Medical Billing Social Media Marketing Relationship Management Key Account Management Customer Experience Management

+ 4 more

Job Description

Birdeye is looking for a Customer Success Manager for Retention and Growth with a passion for relationship management. The successful candidate will nurture and manage accounts to maintain a healthy life-cycle, while ensuring and allowing customers to see the benefits of Birdeye s new platform and renew. This role is vital and hands-on role, where you will work hand- in-hand with customers to help improve their online reputation.

Responsibilities

Responsible for renewals of Birdeye s clients

Monitor and analyze account health to identify churn risk

Win back clients who have requested a cancellation

Utilize your creativity to refine and innovate processes to improve Customer Success

Leverage your sales skills to reinforce the value proposition of BirdEye

Be the point of escalation for clients and salespeople to ensure client satisfaction

Develop methods for managing customer satisfaction

Leverage research and understand of our clients industries to create tailor-made solutions

Handle some financial and billing issues for Birdeye clients

Additional assigned projects as assigned

requirements

Requirements

2-7 years of experience in a customer facing support/success/account management/retention role.

Customer experience champion.

Strong oral and written communication skills.

Consultative approach to account management.

Deep customer empathy.

Understanding of SMB space, particularly in the specified vertical.

Exceptional Saas product knowledge.

Ability to effectively manage delicate customer situations

Organized and reliable - Able to work as a team with little direction when necessary

Knowledge of Sales force CRM a plus.

Bachelor s degree preferred.

Employment Type: Full Time, Permanent

Read full job description

Birdeye Interview Questions & Tips

Prepare for Birdeye Customer Success Manager roles with real interview advice

What people at Birdeye are saying

3.3

Rating based on 11 Customer Success Manager reviews

Anonymous · Customer Success, Service & Operations in Gurgaon / Gurugram

Likes

- Compensation works in your favor - i.e., hard work does, in fact. - Sales/CS training is getting better. - Onboarding trailheads and updates also keep you on your toes. - Fast Paced Environment - Great Culture - Talented Professionals - very hands-up Executives - Flexibility and autonomy