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Implementation Specialist
Birdeye
posted 5mon ago
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Flexible timing
Key skills for the job
Job Description
Responsibilities
- You will be responsible for product adoption, account growth (upsells), and account success.
- Monitor account health and proactively reach out to clients based on key metrics & triggers specifically those customers that have low adoption.
- Increase Customer Satisfaction and minimize Churn, by engaging via emails, calls, and texts to resolve challenges they are facing with respect to our product, also sharing inputs to better use the product.
- Help customers implement integrations with the Birdeye platform.
- Provide support for accounts that are at risk and escalated account issues.
- 2-7 or more years of experience in a customer-facing support/success/account management role.
- Customer experience champion.
- Excellent oral and written communication skills.
- Consultative approach & stakeholder management.
- Deep customer empathy.
- Understanding of SMB space, particularly in the specified vertical.
- Exceptional Saas product knowledge.
- Ability to effectively manage delicate customer situations
- Organized and reliable - Able to work as a team with little direction when necessary
- Knowledge of Salesforce CRM a plus.
- Bachelor s degree.
Employment Type: Full Time, Permanent
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Rating based on 3 Implementation Specialist
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Anonymous · Customer Success
The work culture is really nice and there is so much to learn about technology and business with this organization.
Nothing
Read 3 reviewsImplementation Specialist salary at Birdeye
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