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Implementation Specialist
Birdeye
posted 7mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As an Implementations Specialist, your primary function will be helping clients onboard and driving product adoption with new & current customers to help ensure a high renewal rate. In this individual contributor role, you will proactively work with customers to drive increased platform adoption, business value, and overall customer satisfaction during the 90-day onboarding period. You will utilize superior customer success skills, expert platform knowledge as well as reputation management best practices in order to provide consultative advice to customers so they can optimize the capabilities of the Birdeye platform.
Responsibilities
- You will be responsible for product adoption, account growth (upsells), and account success.
- Monitor account health and proactively reach out to clients based on key metrics & triggers specifically those customers that have low adoption.
- Increase Customer Satisfaction and minimize Churn, by engaging via emails, calls, and texts to resolve challenges they are facing with respect to our product, also sharing inputs to better use the product.
- Help customers implement integrations with the Birdeye platform.
- Provide support for accounts that are at risk and escalated account issues.
requirements
- 2-7 or more years of experience in a customer-facing support/success/account management role.
- Customer experience champion.
- Excellent oral and written communication skills.
- Consultative approach & stakeholder management.
- Deep customer empathy.
- Understanding of SMB space, particularly in the specified vertical.
- Exceptional Saas product knowledge.
- Ability to effectively manage delicate customer situations
- Organized and reliable - Able to work as a team with little direction when necessary
- Knowledge of Salesforce CRM a plus.
- Bachelor s degree.
Employment Type: Full Time, Permanent
Read full job descriptionBirdeye Interview Questions & Tips
Prepare for Birdeye Implementation Specialist roles with real interview advice
Top Birdeye Implementation Specialist Interview Questions
Q2. What is the difference between final, finalize and finally?
asked in
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Q3. What is the difference between POST and PUT HTTP method?
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What people at Birdeye are saying
Rating based on 4 Implementation Specialist
reviews
Anonymous · Customer Success, Service & Operations
Likes
Oppertunity to work on multiple projects,
- Work-life balance - Excellent
Dislikes
Micromanagement
- Skill development - Poor
+4 more
Implementation Specialist salary at Birdeye
reported by
12
employees
with 2-8
years exp.
₹5.5
L/yr - ₹13
L/yr
10%
more
than the average Implementation Specialist Salary in India
View more details
What Birdeye employees are saying about work life
based on 146 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Birdeye Benefits
View more benefits
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