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83 Birdeye Jobs

Customer Success Manager , Mid - Market

3-8 years

Gurgaon / Gurugram

1 vacancy

Customer Success Manager , Mid - Market

Birdeye

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isnt just a goal its our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Work Timings - 6:30 PM to 3:30 AM (IST)
What You ll Do
Birdeye is looking for experienced Customer Success Managers to manage and grow our enterprise and mid-market client base. As a Customer Success Manager, you will use a combination of tools to help get new Birdeye users started, learn about their business and online reputation needs, and ensure that they know how to use Birdeye to their maximum benefit. Their successes will feel like yours. You are empathetic to their specific business processes, and can craft communication and education tailored to each this includes account onboarding, training, management, retention and renewal.
You possess high positive energy and love to work with customers and make them successful. You are an expert in social media and possess strong verbal and written communication skills. You are a diligent worker, technically savvy, a problem solver, and do whatever it takes to deliver value to businesses. You must be able to clearly understand business needs and articulate Birdeye value proposition. You will make it your priority to positively impact and manage the customer s overall experience with Birdeye. We ll rely on you to listen to our business customers and use your expertise, creativity, and passion to meet their needs and remind them that behind our awesome product are amazing people like you who are the voice of Birdeye!
requirements
  • Bachelor s degree in technology, engineering, science, mathematics, business or equivalent experience
  • 3+ years experience in professional services or B2B account management, preferably in SaaS
  • Proven ability in organization, project management, time management, and communication skills
  • Knowledge of CX/SEM/SEO/advertising/social media
  • Technical experience or aptitude in working with SaaS platform configuration and troubleshooting
  • Experience with online subscription / SaaS products is a must
  • Energetic extroverted personality you love working with customers and are customer obsessed
  • Enthusiasm for troubleshooting issues; excited to learn and use new products/features
  • Ability to quickly grasp and succinctly explain technological and business concepts
  • Proven track record in managing enterprise customer relationships and delivering results
  • Ability to stay calm and manage clients even under adverse conditions
  • Strong communication skills and technical aptitude
  • Diligence and organization in follow-up processes document all calls/customer interactions in CRM Nice to have
  • Experience in Customer Experience / Reputation Management, Social Media Campaigns
  • Up-sell and value-selling experience

Why You ll Join Us
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We dont just set goals we surpass them. Were a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We dont just talk about making a difference we make it happen.

Employment Type: Full Time, Permanent

Read full job description

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What people at Birdeye are saying

3.3
 Rating based on 11 Customer Success Manager reviews

Likes

- Compensation works in your favor - i.e., hard work does, in fact. - Sales/CS training is getting better. - Onboarding trailheads and updates also keep you on your toes. - Fast Paced Environment - Great Culture - Talented Professionals - very hands-up Executives - Flexibility and autonomy

  • Salary - Excellent
  • +6 more
Dislikes

You can feel "left-behind" here at times, so it's crucial to stay organized to keep up with the pace, especially early on.

Read 11 Customer Success Manager reviews

Customer Success Manager salary at Birdeye

reported by 23 employees with 3-11 years exp.
₹9 L/yr - ₹18 L/yr
11% more than the average Customer Success Manager Salary in India
View more details

What Birdeye employees are saying about work life

based on 146 employees
69%
99%
98%
61%
Flexible timing
Monday to Friday
No travel
Night Shift
View more insights

Birdeye Benefits

Work From Home
Free Food
Team Outings
Health Insurance
Cafeteria
Job Training +6 more
View more benefits

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