Add office photos
Engaged Employer
i
This company page is being actively managed by
Birdeye Team. If you also belong to the team, you
can get access from
here
Birdeye
Compare
All Filters
106 Birdeye Jobs
Account Manager , Small Business
Birdeye
posted 14hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isnt just a goal its our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
What You ll Do:
As an Upsell Representative, your primary function is to reach out to the existing customers to update them of the new products & services launched & explain the need of the same to their business. In this individual contributor role, you will need to upsell & resolve existing queries of the customers. You would be responsible to Encourage customers to upgrade their services, develop healthy customer relationships, build trust and transparency with the client & promote customer loyalty.
Responsibilities:
- Encourages Customers to Upgrade their Products
- Enhances Customer Training
- Evaluates and Analyzes Customer Needs
- Builds Trust and Transparency with Clients
- Acts as a Customer Advocate
- Promotes Customer Loyalty
- Develops Healthy Customer Relationship
requirements
- Minimum 2+ years of Saas sales experience
- Customer experience champion.
- Excellent oral and written communication skills.
- Consultative approach & stakeholder management.
- Deep customer empathy.
- Understanding of SMB space, particularly in the specified vertical.
- Exceptional Saas product knowledge.
- Ability to effectively manage delicate customer situations
- Organized and reliable - Able to work as a team with little direction when necessary
- Knowledge of Salesforce CRM a plus.
- Bachelor s degree.
Why You ll Join Us
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We dont just set goals we surpass them. Were a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We dont just set goals we surpass them. Were a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We dont just talk about making a difference we make it happen.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Accounts Manager roles with real interview advice
People are getting interviews at Birdeye through
People are getting interviews through
(based on 13 Birdeye interviews)
Job Portal
Referral
70%
15%
15% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Birdeye are saying
Rating based on 1 Accounts Manager
review
Anonymous · Back Office
in Gurgaon / Gurugram, Haryana
Likes
One of the terrible companies to work with , bottle head leaders and interview panel
Dislikes
One of the terrible companies to work with , bottle head leaders and interview panel
Read 1 reviewAccounts Manager salary at Birdeye
reported by
4
employees
with 7-16
years exp.
₹14
L/yr - ₹22
L/yr
115%
more
than the average Accounts Manager Salary in India
View more details
What Birdeye employees are saying about work life
based on 100 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Birdeye Benefits
View more benefits
Compare Birdeye with
Freshworks
Compare
Zoho
Compare
Happiest Minds Technologies
Compare
LTIMindtree
Compare
TCS
Compare
Wipro
Compare
Infosys
Compare
Tech Mahindra
Compare
HCLTech
Compare
Echobooom Management & Entrepreneurial Solutions
Compare
Franchise India Brands
Compare
Cheil India
Compare
VSynergize Outsourcing
Compare
Advids
Compare
Hansa Direct
Compare
Hansa Cequity
Compare
Cognus Technology
Compare
SRV Media
Compare
Digitas
Compare
Performics
Compare
Similar Jobs for you
Share an Interview