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Partner Success Manager
Birdeye
posted 6d ago
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Flexible timing
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Job Description
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isnt just a goal its our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
What Youll Do
Birdeye s Partner Development Manager is responsible for leading the development and execution of GTM programs with new and existing partners. You will be actively involved in every phase of a partners lifecycle and support the day-to-day management of these programs. You will work directly with our Head of Business Development and be instrumental in driving growth for our business through partnerships.
Responsibilities
- Owning the ongoing nurturing efforts so our Channel Partners, in a wide range of industries, can successfully introduce our Birdeye programs to their clients
- Partnering and supporting Channel Sales in developing, maintaining, and deepening relationships with Channel Partners and their clients
- Communicating with and answering questions from Channel Partners to help them understand the program, use cases, and technology platforms
- Marketing and other outreach to Channel partners including newsletters, phone calls
- Managing the distribution of collateral and marketing materials to the Channel
- Maintaining CRM and other internal systems
- Developing and interpreting reports on Channel Partner engagement
- Making recommendations and testing future engagement strategies
- Logistical support for Channel Partners
- Technical integrations support; API, SFTP, CRM automation, etc.
- Being the front-line for soliciting feedback from Channel Partners so we can find new and better ways to help our Channel Partners succeed
- Produce weekly and month-end performance reports, and ad hoc analyses as required
- Create engaging content that represents our brand in collaboration with other departments
- Work with internal and external teams to address data quality issues
- Work closely with third party account managers to ensure KPI goals are aligned
- Monitor daily, weekly and monthly performance across accounts
requirements
- Bachelor s degree
- Digital marketing experience and vertical knowledge of various industries
- 2-3 years of customer success or channel partner management experience
- Strong attention to detail
- Self-starter with experience working in smaller teams and taking initiative on new projects
- Experience using a CRM (SFDC) is a plus but not required
- Strong analytical skills and outstanding attention to detail
- Solid understanding of performance marketing, conversion, online customer acquisition and return goals
- Ability to flourish in an extremely fast-paced, high-growth environment with minimal direction
Why Youll Join Us:
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We dont just set goals we surpass them. Were a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We dont just talk about making a difference we make it happen.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Night Shift
Birdeye Benefits
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