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Senior Manager Business Applications
Birdeye
posted 3mon ago
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Job Description
description
Why Birdeye
BirdEye, Inc. has multiple positions available for Senior Director, Integrations in Palo Alto, CA and various unanticipated work locations.
Position Summary:
The Senior Manager, Business Applications is responsible for managing a portfolio of business applications, with a specific emphasis on Salesforce CPQ, Sales Cloud and Service Cloud implementations. This role involves overseeing the design, implementation, and optimization of Business Applications to enhance sales processes, drive pricing accuracy, and improve overall operational efficiency. The ideal candidate has a strong background in Salesforce CPQ, Sales Cloud and Service Cloud enterprise applications, and team leadership, with the ability to align technology solutions with business goals.
Key Responsibilities:
Business Application Strategy and Planning
- Develop and lead a strategic roadmap for business applications, with a particular focus on the Salesforce system, to support sales, finance, and product configuration needs.
- Collaborate with Sales, Finance, IT, and other business stakeholders to identify requirements and prioritize application enhancements that add value.
- Stay up-to-date with Salesforce CPQ and business application best practices, ensuring the organization remains competitive and efficient.
Salesforce Management and Optimization
- Lead the implementation, configuration, and optimization of the Salesforce ecosystem, ensuring seamless integration with other systems and alignment with business requirements.
- Drive continuous improvement of CPQ functionalities, including pricing accuracy, quote-to-order automation, product configurations, and approval workflows. Address and troubleshoot system issues, ensuring stability and performance of CPQ operations.
- Drive the optimization of Sales Cloud and Service Cloud to improve sales and service efficiency, customer experience, and data insights.
Team Management and Hiring:
- Lead and mentor a team of professionals, including application developers, analysts, and project managers.
- Foster a collaborative, high-performance team culture focused on continuous improvement and innovation.
- Oversee workforce planning, talent acquisition, and professional development to build a strong and capable team.
Technical Program Management:
- Oversee the planning, execution, and delivery of complex business application projects, ensuring they are completed on time, within scope, and within budget.
- Implement best practices for project management, including risk management, resource allocation, and quality assurance with automation to boost operational efficiency.
- Ensure alignment between business application projects and the overall company roadmap.
requirements
Qualifications:
- Bachelor s degree in Information Technology, Computer Science, Business Administration, or a related field. A Master s degree is preferred.
- Minimum 7 years of experience in managing business applications and enterprise systems.
- Expertise in Salesforce architecture, CPQ, Sales Cloud, and Service Cloud, including customization, integration, and data management.
- Demonstrated success in leading and developing high-performing teams in a fast-paced environment, with a strong commitment to accountability
- Exceptional leadership, communication, and interpersonal skills, complemented by strong analytical and problem-solving capabilities
- Enthusiastic about leveraging technology to lead business transformation.
Why You ll Join Us
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We dont just set goals - we surpass them. Were a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Employment Type: Full Time, Permanent
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What people at Birdeye are saying
What Birdeye employees are saying about work life
based on 146 employees
Flexible timing
Monday to Friday
No travel
Night Shift
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