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Customer Success Manager
Aqua Tech Systems
posted 2mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Job_Description":"
- Onboard new clients and ensure a smooth transition to using our products and services.
- Act as a trusted advisor, proactively identifying client needs and recommending solutions.
- Manage client relationships, fostering open communication and building trust
- Track and monitor key performance indicators (KPIs) to measure client success
- Identify upsell and cross-sell opportunities, driving additional revenue.
- Collaborate with internal teams (Sales, Support, Product) to ensure a seamless customer experience.
- Develop and deliver training materials to help clients get the most out of our offerings.
- Analyze customer feedback and identify areas for improvement
Requirements
- Bachelors degree in , Information Technology, or a related field (or equivalent experience)
- Minimum 2-3 years of experience in a customer success or account management role
- Proven track record of building and maintaining strong client relationships
- Excellent communication, presentation, and interpersonal skills
- Strong analytical and problem-solving skills
- Experience with CRM software a plus
- Deep understanding of the IT industry (a plus)
","
- Bachelors degree in , Information Technology, or a related field (or equivalent experience)
Employment Type: Full Time, Permanent
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What Aqua Tech Systems employees are saying about work life
based on 78 employees
Strict timing
Monday to Friday
No travel
Day Shift
Aqua Tech Systems Benefits
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