Customer Service Executive

Dear Candidates,

Greetings from Teleperformance...!!!

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and experienced Technical Customer Support Executive to join our team. The ideal candidate will have a strong technical background and excellent communication skills to provide top-notch support to our customers via phone, email, and chat. The role involves troubleshooting and resolving technical issues, answering product-related queries, and ensuring customer satisfaction.

Responsibilities:

• Respond to Customer Inquiries : Handle customer calls, emails, chats, and social media messages in a timely and professional manner.
• Resolve Customer Issues : Troubleshoot and resolve customer complaints, concerns, and technical issues efficiently and effectively.
• Provide Product/Service Information: Offer accurate and detailed information about our products and services to customers.
• Maintain Customer Records : Accurately document customer interactions, issues, and resolutions in our CRM system.

Requirements:

• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong customer service and interpersonal skills

What We Offer:

- Competitive salary and benefits package

- Opportunity to work with a leading company in the [industry] sector

- Professional development and growth opportunities

- Collaborative and dynamic work environment

Walkin Address - Bestech Business tower A, Ground Floor Sector 66 phase 11 Mohali

Also Mention my name in top of your Resume "HR Surbhi"

If you're a motivated and tech-savvy individual who is passionate about delivering exceptional customer support, please submit your application!

Hr Name- Surbhi

Contact no. - 8708711860