Service Delivery Manager

Role & responsibilities

Service delivery managers focus on maintaining good relationships with clients and improving the company's services to keep them satisfied. Depending on the company, these professionals can have both technical and administrative roles where they help resolve technical problems, manage team performance, track finances and control the quality of service delivery.

• A service delivery manager's role focuses on keeping clients satisfied with the company's services
• Managing projects, fixing any reliability issues, tracking service metrics
• Leading and managing a group of team managers
• Identifying customer needs and overseeing service delivery within the business context
• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently
• Managing finances and budgets.
• Stakeholder management is important for a Service Delivery management, where the Client should be well aware with Delivery timelines, targets, etc.

Preferred candidate profile

• Minimum 12 years of overall Experience in BPO Industry and Operations management
• Hands on experience in Service Delivery Management
• Having previous experience in Google Maps domain and project is a Plus point and advantage.
• Client management / Stakeholder management is mandatory
• Candidate should be a people manager and should have hands on experience managing large teams.