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EPIQ Systems
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Client Services Project Manager
EPIQ Systems
posted 5mon ago
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Flexible timing
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Job Description
Its fun to work at a company where people truly believe in what they are doing!
- Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
- Drives overall client satisfaction through effective coordination and communication of client deliverables;
- Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director;
- Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;
- Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr. Project Manager of Client Services Director;
- Ensures that an update to date record is maintained with regard to the status of all projects being worked on;
- Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
- Instills confidence with the client and serves as a primary public face of Epiq s high-quality service delivery offering.
- A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 5 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers.
- Demonstrated success in the management of multiple simultaneous projects.
- Oral and written communication skills which provide a strong and confident leadership presence.
- Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
- A solid understanding of database design and management, data processing activities and legal document review requirements.
- Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
Employment Type: Full Time, Permanent
Functional Areas: Other
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