Assistant Manager/ Manager - Customer Solution

Hi,

We are pleased to invite you to apply for the for the Assistant/ manager position to support our Sales team .

The Assistant Manager or Manager Customer Solution will collaborate closely with clients and internal stakeholders to design, implement, and optimize customer-specific logistics solutions. This role will focus on driving customer satisfaction, improving service delivery, and enhancing overall efficiency by aligning solutions with client needs across various industry verticals.

This role is responsible for supporting the Senior Customer Solution Manager in crafting tailored logistics strategies, implementing process improvements, and maintaining strong client relationships to ensure sustainable growth and superior service quality.

Key Responsibilities

Solution Design & Implementation

• Analyse client requirements across multiple verticals and develop customized logistics solutions.
• Assist in designing service models that optimize costs, improve lead times, and enhance reliability.
• Implement new logistics processes and technologies in coordination with internal teams.

Client Engagement & Relationship Management

• Maintain regular communication with clients to understand their evolving needs and pain points.
• Support the Senior Manager in delivering presentations and proposals that align with customer objectives.
• Act as a point of contact for client escalations, ensuring timely resolution and client satisfaction.

Operational Coordination

• Work closely with operations, sales, IT, and finance teams to ensure smooth execution of customer solutions.
• Monitor and report on solution performance, identifying areas for improvement.
• Support continuous improvement initiatives to streamline processes and enhance service quality.

Market Insights & Competitive Benchmarking

• Keep up to date with industry trends and customer preferences across verticals.
• Conduct competitive analysis to ensure Blue Darts solutions remain ahead of market standards.
• Provide recommendations to the Senior Manager based on market insights and client feedback.

Reporting & Documentation

• Assist in preparing detailed project documentation, performance reports, and presentations.
• Track and analyse key metrics to measure the effectiveness of implemented solutions.
• Maintain accurate records of client interactions, solution changes, and performance outcomes.

Education

• Essential: Bachelors degree in Business, Logistics, Supply Chain, or a related field.
• Preferred: MBA/PGDM in Operations, Supply Chain Management, or Customer Relationship Management.

Technical Skills & Competencies

Core Technical Skills

• Proficient in data analysis, process improvement methodologies, and supply chain optimization.
• Familiarity with logistics technology platforms, CRM tools, and project management software.
• Strong understanding of service level agreements (SLAs), compliance requirements, and quality standards.

Behavioural Competencies

• Client Focus: Dedicated to delivering high-quality solutions that meet or exceed customer expectations.
• Analytical Thinking: Capable of identifying patterns, solving complex problems, and implementing data-driven solutions.
• Collaboration: Skilled at working with cross-functional teams and building strong internal and external relationships.
• Communication: Strong verbal and written communication skills to convey complex concepts clearly.

We look forward to reviewing your application!