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Contact Center Executive
AU Small Finance Bank
posted 11d ago
Job Description
Role & responsibilities
- Answer inbound calls and respond to customer queries.
- Identify customer needs and provide solutions or escalate issue to the relevant department.
- Record customer interactions, feedback and resolutions accurately in the CRM system.
- Maintain a thorough understanding of the company's product, service and policies.
Language proficiency required : English and Hindi Must. (South Indian language Optional)
Employment Type: Full Time, Permanent
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AU Small Finance Bank Benefits
Health Insurance 
Job Training 
Soft Skill Training 
Team Outings 
Work From Home 
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