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Engaged Employer

Cummins

Compare

4.3

based on 3.2k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Company for Women - 2024

120 Cummins Jobs

Contact center representative

Cummins India Ltd

4.3

based on 3.2k Reviews

1-4 years

Pune

1 vacancy

Contact center representative

Cummins

posted 9d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Entry Data Analytics Customer Support Clinical Data Management Data Visualization Data Collection

+ 2 more

Job Description

Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function, or other organizational leader/group. Performs activities under a moderate degree of supervision.

Key Responsibilities:

Administrative Support: Conduct research, prepare statistical reports, and address routine information requests.
Data Management: Gather, compile, and verify information, entering it accurately into documents such as reports, presentations, or forms, and office systems such as databases or spreadsheets.
Data Collection and Reporting: Assist with data collection, data entry, and report generation on various departmental activities.
Associate Functions: Prepare correspondence, receive visitors, arrange conference calls, and schedule meetings.
Inquiries Handling: Respond to or redirect routine inquiries from external or internal sources about the organization/department, its activities, or processes.
Payment Documentation: Prepare documentation for payment of vendors, suppliers, and other third parties; submit documentation and enter requests for payments into the accounting system; respond to inquiries from accounts payable and payees.
Policy Documentation: Document and maintain departmental policies and procedures.
Team Participation: Participate as a team member on departmental business improvement assignments and projects.
Routine Activities: Perform other routine administrative activities as needed per the established procedures of the organization and/or department.

Skills and Experience:

Product & Service Information: Intermediate understanding of Cummins products, including engines, power generators, components, marine, and high-horsepower products. Familiarity with diesel engine operation, parts, and warranty support.
Technical Expertise: Ability to interpret schematics, blueprints, and wiring diagrams. Proficiency in handling and analyzing data.
Customer Support: Assistance with technical questions and diagnostics for certified Cummins repair locations. Knowledge of logistical concepts and engine familiarization.
Stakeholder Experience: Experience dealing with US stakeholders is an added advantage.
Shift Flexibility: Night shift availability (timings may vary as per business requirements).
Communication Skills: Strong verbal and written communication skills.

Experience:

Requires some work experience or intermediate-level knowledge obtained through education, training, or on-the-job experience.

Qualifications:

Education: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Licensing: This position may require licensing for compliance with export controls or sanctions regulations.

Competencies:

Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
Ensures Accountability: Holding self and others accountable to meet commitments.
Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.
Data Analytics: Discovering, interpreting, and communicating qualitative and quantitative data to determine conclusions and enable data-driven business decisions.
Data Communication and Visualization: Constructing a narrative of the business problem, root cause, solution options, and opportunities through data visualization, including reports and dashboards.