AdministratIve Associate - Level III - Service

Key Responsibilities:

• Administrative Support : Conduct research, prepare statistical reports, and address routine to complex information requests.
• Data Management : Gather, compile, and verify information; accurately enter data into reports, presentations, forms, and office systems such as databases or spreadsheets.
• Documentation : Complete data collection, data entry, and report generation on various departmental activities.
• Communication : Prepare correspondence, receive visitors, arrange conference calls, and schedule meetings.
• Inquiry Response : Respond to or redirect routine to complex inquiries from external or internal sources about the organization/department, its activities, or processes.
• Payment Processing : Prepare documentation for payment of vendors, suppliers, and other third parties; submit documentation and enter payment requests into the accounting system; respond to inquiries from accounts payable and payees.
• Policy Maintenance : Document and maintain departmental policies and procedures.
• Team Participation : Participate as a team member on departmental business improvement assignments and projects as needed.
• Additional Duties : Perform other routine to complex administrative activities as needed per the established procedures of the organization and/or department.
• Mentorship : Act as an informal resource for colleagues with less experience.

• Engine & Genset Knowledge : Basic understanding, teardown, and component knowledge.
• Diagnostics & Troubleshooting : Fault code analysis, ECM, sensors, and wiring diagrams.
• Software Proficiency : Experience with INSITE, InPower, Guidanz, QuickServe, and data logging tools.
• Technical Documentation : Familiarity with service catalogs, parts manuals, and SOPs.
• Regulatory Compliance : Knowledge of EPA, SAE, NFPA, and OSHA standards.
• Work Requirements : Must be open to night and rotational shifts starting at 5 PM IST or 8 PM IST.
• Preferred Qualification : Engineering background is an advantage.
• Experience : Significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.

• Education : High school diploma or certificate of completion of secondary education or equivalent experience.
• Licenses/Certifications : This position may require licensing for compliance with export controls or sanctions regulations.

• Values Differences : Recognizing the value that different perspectives and cultures bring to an organization.
• Action Oriented : Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates Effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer Focus : Building strong customer relationships and delivering customer-centric solutions.
• Ensures Accountability : Holding self and others accountable to meet commitments.
• Plans and Aligns : Planning and prioritizing work to meet commitments aligned with organizational goals.
• Data Analytics : Discovering, interpreting, and communicating qualitative and quantitative data to determine conclusions and enable data-driven business decisions.
• Data Communication and Visualization : Constructing a narrative of the business problem, root cause, solution options, and opportunities through data visualization, including reports and dashboards.