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User Assistance Developer

2-5 years

Bangalore / Bengaluru

1 vacancy

User Assistance Developer

SAP

posted 22hr ago

Job Description

  • The SAP SuccessFactors User Assistance team is a world-class technical communication organization that sets the standard for how product documentation creates value for SAP s Cloud HCM customers.
  • We are looking for a highly motivated User Assistance Developer/Technical Writer with a demonstrated ability to manage projects in a fast-paced environment.
  • As a member of our team, you'll help us deliver high-quality content and support our team s global strategic initiatives to deliver customer success.

ROLE REQUIREMENTS:

  • Organize and prioritize tasks to ensure timely delivery of user assistance assets that enable customers to deploy, administer, and use SAP software
  • Research products and technologies to develop a deep understanding of the software and target audience
  • Ensure transparency by providing estimates and managing milestones within a given release
  • Demonstrate a quality-focused mindset to ensure content delivered is aligned with the relevant documentation standards and content architecture guidelines
  • Collaborate with product stakeholders, customer support, design, and other SAP teams to create a world-class information experience for our customers
  • Contribute to user assistance projects and initiatives for continuous innovation

What you'll bring

  • Degree in Engineering, Computer Science, Technical Communication, English, or a related field
  • Experience in creating technical documentation and UX content design
  • Excellent written and verbal communication skills
  • Proficient in prioritizing tasks with a proactive mindset towards problem-solving and achieving results
  • Ability to research and analyze information for various content requirements
  • Capable of working on multiple priorities with various stakeholders in cross-cultural, global teams
  • Experience with DITA XML and a good understanding of AI and related technologies is a plus

Employment Type: Full Time, Permanent

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