Contact Center Agent

ServiceNow is currently seeking a motivated Customer Support Representative to join our Customer Support team in Hyderabad, supporting our globally growing customer base. You shall be responsible for providing best-in-class support for the ServiceNow platform, to ensure a positive customer experience.

In this role you will:

• Professionally answer calls from customers and partners
• Log cases on NowSupport, gathering key information that will enable our Subject Matter Expert Teams to resolve problems detected.
• Assign cases in NowSupport to the correct Subject Matter Expert Team
• Provide initial triage support by answering customer inquiries, solving problems, and providing product information via case, phone, or e-mail in a timely efficient manner

Skills:

• The ability to communicate effectively with people at all levels.The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.The ability to work as part of a team and on their own initiative.

Education:

• Knowledge of the ServiceNow Platform is not essential however it would be beneficial.Prior experience working in a contact center environent is not essential however it would be beneficial.