AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
77 AT&T Jobs
Sr Associate Network Technology Support
AT&T
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Candidate will oversee, and coordinate Incident and Problem management activities associated with a large customers global network.
- Primary functions performed include incident/outage response, coordinating multiple vendors to resolve outages, leading management status bridge updates, conducting root cause reviews, and developing Service Action Plans (SAP) through completion.
- Candidate must identify, classify, resolve, and document issues that cannot be resolved through the Incident Management Process.
- Manage Drive Telecommunication, Network IT infrastructure escalated incidents.
- Manage Incident progress resolution communications.
- Publish Incident status to customer via bulletins until resolution.
- Candidate will develop reporting, tracking and remediation criteria for chronic issues..
- Problem Management:.
- Manage Problems, to ensure that these are diagnosed, logged and escalated to appropriate and consistent quality standards; co-ordinate support center, IT staff and Customers to ensure accurate and appropriate communications during Problems; Responsible for Ownership and Coordination of actions of those problems.
- Very good understanding and awareness of the ITIL Problem management process and procedures.
- Perform the management of both reactive root-cause analysis and proactive trend analysis within IT.
- Produce trends analysis of recurring Problems/Incidents extract trends on Incident types, Customer types, key problem areas, departments, hardware types etc; hold regular meetings with IT support groups to review recurring Problems and press for final resolutions or escalate; produce Escalation Reports on recurring issues and issues not being resolved.
- To be proactive in identifying problems, analyze and recommend Service Improvement plans with the possible solutions obtained from technical teams for department or business unit..
- Required Skills/Key Competencies:.
- Experience in customer operations is critical to this position.
- Candidate must have excellent customer relationship skills, including experience in handling escalations and crisis situations.
- Candidate must have superior communication skills, including the ability to lead real-time incident conference calls to manage the customer expectations, multiple supplier inputs, and coordination with ATT Management Centers and Transport Maintenance Centers.
- Strong understanding of Voice, Data and IP networks is required.
- ITIL Foundation Certification is required.
- Fluent English is required.
- Certifications in Network Infrastructure will be added advantage.
- Command and Control on Customer Bridge Calls.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Network Associate roles with real interview advice
What people at AT&T are saying
Network Associate salary at AT&T
reported by
4
employees
with 5-11
years exp.
₹8.1
L/yr - ₹10.3
L/yr
161%
more
than the average Network Associate Salary in India
View more details
What AT&T employees are saying about work life
based on 428 employees
Flexible timing
Monday to Friday
No travel
Day Shift
AT&T Benefits
View more benefits
Compare AT&T with
Verizon
Compare
Vodafone Idea
Compare
Bharti Airtel
Compare
Reliance Communications
Compare
Tata Communications
Compare
Bharat Sanchar Nigam
Compare
Mahanagar Telephone Nigam
Compare
Aircel
Compare
Videocon Telecommunications
Compare
Ericsson
Compare
Nokia
Compare
Huawei Technologies
Compare
ACT Fibernet
Compare
Tata Communications Transformation Services
Compare
Aerial Telecom Solutions
Compare
Tikona Infinet
Compare
HFCL Limited
Compare
Ciena
Compare
Telesonic Networks
Compare
Telstra
Compare
Similar Jobs for you
AT&T Bangalore / Bengaluru Office Locations
Bengaluru Office
AT&T Business Services India Pvt. Ltd, Wing A Salarpuria Softzone, Outer Ring Rd, Bellandur
Bengaluru
Karnataka 560103
Karnataka 560103
Bengaluru Office
AT&T Business Services India Pvt. Ltd, Wing A Salarpuria Softzone, Outer Ring Rd, Bellandur
Bengaluru
Karnataka 560103
Karnataka 560103
Share an Interview