Sr Specialist App/Prod Support

Job Description:

Key Responsibilities:

• Provide expert-level 24/7 support for production systems and applications, ensuring their optimal performance and availability.
• Monitor system performance and respond to incidents promptly, following established procedures for resolution.
• Perform and oversee routine maintenance tasks, including backups, patching, and updates.
• Collaborate with development and DevOps teams to deploy new releases and updates, ensuring minimal disruption.
• Troubleshoot and resolve complex issues related to application performance, database connectivity, and server configurations.
• Document support activities, incidents, and resolutions in the ticketing system, ensuring knowledge transfer within the team.
• Participate in and lead shift rotations, ensuring continuous support coverage.
• Implement and maintain automation scripts for routine tasks using Python Scripting and Shell Scripting.
• Administer and support web applications developed using JavaScript, Java/JSP (webapp).
• Mentor and guide junior team members, fostering a collaborative and knowledge-sharing environment.
• Contribute to the development and improvement of operational procedures and best practices.

Shift: Rotational Shifts (24/7 Support)

Technical Skills:

• Proficiency in programming and scripting languages such as Perl, Java, Python, JavaScript, Maven, PHP, Node.js, and Shell Scripting.

• Strong knowledge of frontend technologies including JavaScript, jQuery, HTML, Dojo Toolkit, and Java/JSP (webapp).

Backend:

• Experience with backend technologies and servers such as Apache, Apache/HP-PPM Tool, Tomcat, WildFly, and JBOSS.

Database:

• Extensive experience with database management systems like Oracle, SQL, MS SQL, JDBC, MySQL, and PostgreSQL.

Ticketing Tools:

• Proficiency with ticketing tools such as JIRA and BMC Remedy.

Version Control:

• Proficiency with version control tools such as SVN, Codecloud, iCode, MavenCentral, and GitHub.

Operating Systems:

• Experience working with various operating systems including Linux, Windows, and Unix.

Cloud:

• Hands-on experience with cloud platforms, particularly Azure.

Other Tools:

• Familiarity with tools such as IBM TDI, SNMP, IBM Case Manager, IBM Content Navigator, IBM Filenet P8, IBM WebSphere, Artifact Management, DORA Metrics, and Vulnerability Management.

DevOps:

• Strong understanding and hands-on experience with DevOps tools and practices including Jenkins, Docker, Kubernetes, Terraform, NGINX, JFrog, and Chef.

Qualifications:

• Bachelor s degree in Computer Science, Information Technology, or a related field.
• 9+ years of experience in operations support, system administration, or a similar role.
• Strong understanding of DevOps principles and practices.
• Extensive experience with database management and administration (MySQL, PostgreSQL, Oracle).
• Proficiency in programming and scripting languages (Java, PHP, JavaScript, Python, Shell).
• Hands-on experience with cloud platforms (Azure) and containerization technologies (Docker, Kubernetes).
• Familiarity with CI/CD tools (Jenkins) and configuration management tools (Terraform, Chef).
• Proven ability to troubleshoot and resolve complex technical issues under pressure.
• Excellent communication and leadership skills.
• Demonstrated ability to mentor and guide junior team members.
• Willingness to work in a rotational shift environment, including nights and weekends.

Preferred Qualifications:

• Experience with web application development and support.
• Knowledge of production operations best practices.
• Previous experience in a 24/7 support environment.
• Certification in relevant technologies (e.g., Azure, Kubernetes, DevOps).

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Collaborative and inclusive work environment.
• Health and wellness programs.

#SoftwareEngineering

Weekly Hours:

40

Time Type:

Regular

Location:

IND:AP:Hyderabad / Argus Bldg, Sattva, Knowledge City - Adm: Argus Building, Sattva, Knowledge City

It is the policy of ATT to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, ATT will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-54439 Date posted 02/07/2025