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63 AT&T Jobs
Sr Associate App/Prod Support
AT&T
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide 24/7 support for production systems and applications, ensuring their optimal performance and availability.
- Monitor system performance and respond to incidents promptly, following established procedures for resolution.
- Perform routine maintenance tasks, including backups, patching, and updates.
- Collaborate with senior team members to deploy new releases and updates, ensuring minimal disruption.
- Troubleshoot and resolve issues related to application performance, database connectivity, and server configurations.
- Document support activities, incidents, and resolutions in the ticketing system.
- Participate in shift rotations, ensuring continuous support coverage.
- Implement and maintain automation scripts for routine tasks using Python Scripting and Shell Scripting.
- Administer and support web applications developed using JavaScript and Node/NPM.
- Bachelors degree in Computer Science, Information Technology, or a related field.
- 2-4 years of experience in operations support, system administration, or a similar role.
- Familiarity with DevOps principles and practices.
- Basic knowledge of database management and administration (MySQL, PostgreSQL, Oracle).
- Proficiency in programming and scripting languages (Java, JavaScript, Python, Shell).
- Hands-on experience with cloud platforms (Azure, AWS, GCP) is a plus.
- Familiarity with CI/CD tools (Jenkins) and containerization technologies (Docker, Kubernetes) is an advantage.
- Strong problem-solving skills and the ability to work under pressure.
- Good communication and teamwork skills.
- Willingness to work in a rotational shift environment, including nights and weekends.
- Experience with web application development and support.
- Basic knowledge of production operations best practices.
- Previous experience in a 24/7 support environment.
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- Collaborative and inclusive work environment.
- Health and wellness programs.
Employment Type: Full Time, Permanent
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