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Engaged Employer

JPMorgan Chase & Co.

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4.0

based on 6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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672 JPMorgan Chase & Co. Jobs

Technology Support I - Applications support

JPMorgan Chase

4.0

based on 6k Reviews

2-5 years

Mumbai

1 vacancy

Technology Support I - Applications support

JPMorgan Chase & Co.

posted 5hr ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Automation Testing Operations Information Technology Clinical SAS Programming Business Operations

+ 3 more

Job Description

Embark on a dynamic career in tech support, where your skills contribute to maintaining world-class technology solutions to ensure a seamless user experience.

As a Technology Support I team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Be part of the team responsible for troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems, ensuring a seamless user experience.

Job responsibilities

Troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery to support business operations
Assist in the improvement of operational stability and availability through participation in problem management
Assist in monitoring production environments for anomalies and address issues using standard observability tools
Identify and document basic issues and potential solutions for business and technology stakeholders
Support the management of incidents, problems, and changes in technology applications or infrastructure, and escalate in compliance with firm policy and processes

Required qualifications, capabilities, and skills

1+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining information technology services
Familiarity with applications or infrastructure in a large-scale technology environment on-premises or in the public cloud

Preferred qualifications, capabilities, and skills

Exposure to one or more general-purpose programming languages or automation scripting
Exposure to Information Technology Infrastructure Library (ITIL) framework

Employment Type: Full Time, Permanent

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