Technology Support Engineer

Project Role :Technology Support Engineer


Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :Infrastructure Service Management


Good to have skills :Enterprise Systems Monitoring Tools
Minimum

5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborating with vendors and assisting service management teams with issue analysis and resolution will be part of your daily tasks.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Implement effective incident and problem resolution strategies

Update and maintain knowledge base articles for troubleshooting support

Collaborate with vendors for issue analysis and resolution
Professional & Technical Skills:

Must To Have Skills:Proficiency in Infrastructure Service Management

Good To Have Skills:Experience with Enterprise Systems Monitoring Tools

Strong understanding of IT infrastructure management

Knowledge of ITIL framework and best practices

Experience in implementing service management processes
Additional Information:

The candidate should have a minimum of 5 years of experience in Infrastructure Service Management.

This position is based at our Bengaluru office.

A 15 years full-time education is required.


Qualifications
15 years full time education