Technology Support Engineer

Project Role :Technology Support Engineer


Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :Configuration Database & CI Management


Good to have skills :NA
Minimum

2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components to ensure operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Additionally, you will collaborate with vendors and assist service management teams with issue analysis and resolution.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Assist in resolving incidents and problems across multiple business system components.

Create and implement Requests for Change (RFC) to improve system performance.

Update knowledge base articles to support effective troubleshooting.

Collaborate with vendors to address technical issues.

Assist service management teams with issue analysis and resolution.

Provide technical support to end-users and resolve their queries.

Ensure operational stability by monitoring system performance and identifying areas for improvement.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Configuration Database & CI Management.

Strong understanding of ITIL processes and best practices.

Experience with incident and problem management tools.

Knowledge of change management principles and practices.

Good To Have Skills:Experience with IT service management platforms.

Familiarity with IT infrastructure components and their interdependencies.

Ability to analyze and troubleshoot complex technical issues.

Excellent communication and interpersonal skills.
Additional Information:

The candidate should have a minimum of 2 years of experience in Configuration Database & CI Management.

This position is based at our Gurugram office.

A 15 years full time education is required.


Qualifications
15 years full time education