Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Microsoft 365

Good to have skills :NA
Minimum
3 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft 365 system or application. You will be dedicated to quality and use exceptional communication skills to keep our world-class systems running smoothly. Your role will involve accurately defining client issues and designing resolutions based on deep product knowledge.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Assist clients in troubleshooting and resolving technical issues with the Microsoft 365 system or application.

Provide timely and effective support to clients via phone, email, or chat.

Document and track client issues, ensuring accurate and detailed records.

Collaborate with cross-functional teams to identify and resolve complex technical issues.

Stay up-to-date with the latest Microsoft 365 updates and enhancements.

Proactively identify opportunities to improve system performance and client satisfaction.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft 365.

Good To Have Skills:Experience with cloud-based technologies.

Strong understanding of Microsoft 365 applications and their functionalities.

Knowledge of troubleshooting techniques for Microsoft 365 applications.

Familiarity with Active Directory and Exchange Online.

Excellent problem-solving and analytical skills.

Ability to communicate technical concepts to non-technical clients.

Experience in providing technical support to clients.

Solid grasp of ITIL principles and best practices.
Additional Information:

The candidate should have a minimum of 3 years of experience in Microsoft 365.

This position is based at our Mumbai office.

A 15 years full-time education is required.
 
Qualifications 
15 years full time education