Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Network Infrastructures


Good to have skills :NA
Minimum

2 year(s) of experience is required


Educational Qualification :15 years of Full time education

Summary:As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues, interpreting and designing resolutions, and utilizing exceptional communication skills to maintain world-class systems.
Roles & Responsibilities:

Provide ongoing support to clients, acting as the interface between the client and the system or application.

Utilize exceptional communication skills to accurately define client issues and interpret and design resolutions based on deep product knowledge.

Collaborate with cross-functional teams to ensure the smooth functioning of systems and applications.

Stay updated with the latest advancements in Network Infrastructures, integrating innovative approaches for sustained competitive advantage.
Professional & Technical Skills:

Must To Have Skills:In-depth knowledge of Network Infrastructures.

Good To Have Skills:Experience with Cloud Computing and Virtualization technologies.

Strong understanding of ITIL processes and procedures.

Experience with network security protocols and technologies.

Experience with network monitoring and troubleshooting tools.
Additional Information:

The candidate should have a minimum of 2 years of experience in Network Infrastructures.

The ideal candidate will possess a strong educational background in Technology Architecture, Computer Science, or a related field.

This position is based at our Gurugram office.

Qualifications
15 years of Full time education