Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Infrastructure Service Management



Good to have skills :Incident Management, Change Management
Minimum



3 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide timely and effective technical support to clients.

Troubleshoot and resolve system or application issues.

Collaborate with internal teams to enhance system performance.

Document and maintain technical support processes.

Stay updated on industry trends and best practices.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Infrastructure Service Management.

Good To Have Skills:Experience with Change Management, Incident Management.

Strong understanding of ITIL framework.

Knowledge of IT service delivery and support processes.

Excellent problem-solving and analytical skills.

Effective communication and interpersonal abilities.
Additional Information:

The candidate should have a minimum of 3 years of experience in Infrastructure Service Management.

This position is based at our Kolkata office.

A 15 years full-time education is required.
Qualifications

15 years full time education