Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Infrastructure Service Management


Good to have skills :NA
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide timely and effective technical support to clients.- Troubleshoot and resolve system or application issues efficiently.- Document client issues and resolutions for future reference.- Collaborate with cross-functional teams to enhance system performance.- Stay updated on industry trends and best practices to improve support services.
Professional & Technical Skills:- Must To Have Skills:Proficiency in Infrastructure Service Management.- Strong understanding of ITIL framework and service management principles.- Experience in incident, problem, and change management processes.- Knowledge of IT infrastructure components and their interdependencies.- Good To Have Skills:Experience with IT service desk tools.
Additional Information:- The candidate should have a minimum of 3 years of experience in Infrastructure Service Management.- This position is based at our Pune office.- A 15 years full-time education is required.


Qualifications
15 years full time education