Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Microsoft 365

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :BE or Equivalent
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the Microsoft 365 system or application. Your dedication to quality and exceptional communication skills will be crucial in keeping our world-class systems running smoothly. With your deep product knowledge, you will accurately define client issues and design effective resolutions. Your typical day will involve providing technical support, troubleshooting system or application issues, and ensuring client satisfaction.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure timely resolution of client issues and maintain high client satisfaction.

Troubleshoot and resolve system or application issues reported by clients.

Collaborate with cross-functional teams to address complex technical challenges.

Contribute to the continuous improvement of support processes and procedures. Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft 365.

Strong understanding of cloud-based technologies and applications.

Experience in troubleshooting and resolving technical issues.

Excellent problem-solving and analytical skills.

Good To Have Skills:Experience with ITIL framework.

Familiarity with ticketing systems and incident management processes. Additional Information:

The candidate should have a minimum of 5 years of experience in Microsoft 365.

This position is based at our Pune office.

A BE or Equivalent degree is required.QualificationBE or Equivalent