Assistant Manager - Talent Acquisition and Operations

Job Title: Assistant Manager - Talent Acquisition and Operations
Location: Delhi, Bengaluru, Mumbai/Pune, Kolkata

About Us:
Arthan is a social enterprise committed to strengthening the impact sector ecosystem. Arthan works with social organizations to build their capacity and capability in the areas of human capital (executive search), organizational development, and thought leadership.

About the Role:
As an Assistant Manager, you will play a pivotal role in supporting our recruitment efforts, facilitating communication with clients, optimizing operations, and managing data effectively. This client-facing role requires a combination of strong interpersonal skills, attention to detail, and a proactive approach to problem-solving.

Key Responsibilities:

Recruitment Support/Leadership:

• Assist in sourcing, screening, and assessing candidates for open positions based on client requirements and specifications.
• Conduct initial interviews and evaluations to determine candidate suitability and alignment with client needs.
• Collaborate with clients to coordinate candidate interviews, assessments, and feedback sessions, ultimately working towards successfully closing the role.

Communication:

• Serve as a primary point of contact for clients, providing timely and professional communication regarding recruitment updates, candidate profiles, and project status.
• Facilitate clear and effective communication between clients, candidates, and internal team members to ensure alignment and transparency throughout the recruitment process.
• Respond promptly to client inquiries, requests, and concerns, demonstrating a commitment to exceptional service delivery.

Da ta Management:

• Maintain accurate and up-to-date records of candidate profiles, client interactions, and recruitment activities in the companys database or CRM system.
• Generate reports, metrics, and dashboards to track key recruitment metrics, performance indicators, and project status updates.
• Ensure compliance with data privacy regulations and confidentiality standards when handling sensitive candidate and client information.

Account Management:

• Serve as the primary point of contact for key client accounts, building and nurturing strong relationships based on trust, transparency, and exceptional service delivery.
• Ensure client expectations are aligned with recruitment deliverables.
• Conduct regular client meetings and check-ins to understand their evolving recruitment needs, provide strategic insights, and identify opportunities for growth and expansion.
• Identify opportunities for repeat business from existing account portfolios.

Requirements:

• 2-3 years of experience in recruitment, talent acquisition, or a client-facing role, preferably within a recruitment agency or HR consultancy.
• Strong communication skills, both verbal and written, with the ability to interact professionally with clients, candidates, and colleagues.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and experience with recruitment software or CRM systems preferred.
• Proactive mindset, problem-solving abilities, and a commitment to delivering high-quality results and client satisfaction.

Key soft skills:

• Empathetic
• Cultural Competency and Sensitivity
• Collaboration and Networking
• Ethical Judgement and Integrity
• Flexible/Adaptable
• Takes Ownership and Accountability
• Is well-aligned with Arthans mission and cause/values