Assistant Manager - CRM

Role & responsibilities:

• Monitoring and implementation of CRM System
• Sharing data insight with leadership to identify areas of improvement
• Giving training to Field force & HO employee to facilitate & understand benefits and capabilities of CRM portal.
• Customer profiling, Segmentation & Targeting
• Driving usage of CRM portal and extracting and analyzing data to support business goals.
• Dashboard, Scorecard creation & Analysis
• Event Dashboard for CRM activity tracking and CRM Expanse management & analysis
• Brand Dashboard and analysis
• SFE matrix & KPI analysis

Preferred candidate profile:

6-10 years of experience with at least 3 years of experience in CRM.