Assistant Manager CRM

Job Description: Assistant Manager - Customer Relationship Management (CRM)
Position Title: Assistant Manager - CRM
Location: Tardeo / Mulund
Department: Post Sales
Reporting To: CRM Lead

About the Company:
Blox Group, the vanguard of Indias prop-tech revolution, operates the innovative platform Blox.xyz. With over $15 million in venture funding, we blend cutting-edge technology with real estate acumen to transform property transactions. At the helm of industry innovation, our initiatives through Blox Labs.ai focus on leveraging AI to streamline and enhance the real estate buying experience.
Position Overview
The Assistant Manager CRM is responsible for overseeing the customer relationship lifecycle post-booking of properties. The role involves driving customer satisfaction and retention by ensuring seamless communication, timely resolution of queries, and efficient handling of all post-sales activities.
Key Responsibilities
Customer Engagement and Management

• Act as the primary point of contact for customers post-booking to possession.
• Ensure proactive and consistent communication with customers, addressing their concerns and queries.

Documentation and Compliance

• Oversee the issuance of demand letters, agreements, and other relevant documentation.
• Facilitate property registration and ensure compliance with all legal requirements.

Customer Retention

• Build long-term relationships with customers by delivering excellent service.
• Implement strategies to enhance customer satisfaction and loyalty.

Query Resolution and Complaint Handling

• Manage and resolve customer complaints effectively within defined timelines.
• Coordinate with internal teams such as legal, finance, and sales to provide solutions.

Project and Possession Management

• Plan and execute customer possession handovers.
• Ensure readiness of properties for possession, managing snag lists and quality checks.

Reporting and Analysis

• Maintain and update customer records in the CRM system.
• Prepare regular reports on customer satisfaction metrics and suggest improvements.

Qualifications

• Bachelor’s degree in business administration, Management, or a related field (MBA preferred).
• 2+ years of experience in customer relationship management, preferably in the real estate sector.
• Proficiency in CRM tools and software.

Key Skills

• Strong interpersonal and communication skills.
• Problem-solving and conflict resolution abilities.
• Attention to detail and organizational skills.
• Knowledge of real estate laws and documentation processes.
• Ability to manage multiple customers and projects simultaneously.

Why Join Us?
Be a part of a dynamic organization where you will have the opportunity to work with a team, shape CRM strategies, and ensure excellence in customer experiences in the real estate sector.