Relationship Lead

Introducing Blox.xyz - India's Leading Online Home Buying Platform Blox.xyz is a revolutionary online platform that has been designed to make home buying in India a joyful and a hassle-free experience. With its innovative approach to real estate, Blox is transforming the way Indians buy their dream homes, with just seven clicks. Blox is backed by USD $14 Mn in VC funding from some of Silicon Valley's most prominent investors, making it a highly trusted and reliable platform. Its fully integrated online-to-offline system is at the forefront of a new era of real estate buying, providing a seamless and transparent experience for all its clients. At Blox, we understand that buying a home is a significant investment, and we are committed to making it a smooth process for our clients. Our platform allows customers to compare properties fairly, schedule site visits, manage documentation and project financing requirements, and even provides a dedicated relationship manager to guide and support every customer throughout their home buying journey. With Blox, homebuyers can finally say goodbye to the traditional, time- consuming methods of real estate buying. Our technology-driven platform simplifies the entire process, saving clients time, money, and stress. We believe that everyone deserves the opportunity to own their dream home, and we are passionate about providing a platform that makes it accessible, joyful, and easy for all. Blox is a highly reputable and innovative platform that has already transformed the real estate industry in India. Our commitment to making home buying a seamless and hassle-free experience for our customers is what sets us apart from the competition. We invite you to join us on our journey and experience the future of real estate buying with Blox!

Responsibilities of Relationship Lead

• The Relationship Lead is supposed to manage overall customer experience, portfolio management, portfolio sale, retention management, monthly sales and drive the targets for 10-15 RMs for a designated zone/zones (Beat)
• Responsible for overseeing overall performance, productivity, quality, and compliance of the team • The Relationship Lead is supposed to add/enhance/facilitate relationship with new developers/projects in the designated zone
• The Relationship Lead is supposed to facilitate the collection cycle with effective coordination with the developer, internal finance team and customers
• The Relationship Lead is supposed to ensure the best customer experience and devise strategies for effective relationship management. Will have to work as key player in managing escalations and negotiations for enriching customers experience on the Online sales journey
• Will have to work closely on the individual Portfolios of the RMs for enhancing monthly recurring sales, loyalty revenue generation and reference closures
• Will be monitoring daily, weekly, monthly performance movement and publishing the analytical and other reports to the higher management
• Will have to play an important role in the intra and inter sale movement for the designated zone
• • Work closely with RMs at different projects and assist in online/offline closures
• Develop, inspire, and upskill RM team to overachieve on individual and team targets, constantly looking for improvements in all areas.
• Develop short-term and long-term strategies to improve the team performance, establish necessary operation process, and deliver measurable KPIs
• Develop monthly, quarterly, and annual goals and action plans aligned with the regional business strategies and directions
• Develop and build an elite team of highly competent RMs who can provide concierge-level/professional consultation with the highest customer experience.
• Develop and own the strategy and process for lead nurturing as well as reactivation of old leads, taking charge of planning to execution and monitoring • Develop a hub of excellence - identify, develop, and instill best practices, processes, and systems to drive an environment of continuous improvement • Collaborate with the marketing team to deliver on Marketing effectiveness quality, quantity, and cost of digital leads received • Contribute to the formulation and execution of market-specific initiatives and strategies in line with the regional strategic focus •
• Set and meet team performance targets for efficiency, conversions, and sales. Manage day-to-day running of the PRMs and implement regular monitoring and reporting to ensure the high performance • Daily analysis of operations data from agent performance through to overall sales / conversion reporting • Measure and improve team and agent KPIs by identifying training needs, organizing training sessions, and leading coaching and mentoring of agents on a regular basis • Assist with hiring and interviews.

• Qualifications / Experience / Skills
• Minimum Graduate, MBA preferred
• Minimum 5+ years of experience in sales
• Minimum 2+ years of experience in team handling
• Minimum 2+ years of experience in real estate sales
• Presentable and good communication skills in English, Hindi, and Marathi
• Experience in the lead cycle management including lead nurturing and lead reactivation will be a big plus
• Experience in the concierge customer service, healthcare, or hospitality industry will be an added advantage
• Dedication to customer satisfaction and an enthusiasm to work with an emphasis on detail and follow-through as required
• Excellent leadership and communication skills
• Familiar with matrix organization
• Strong people/organization coaching and development skills
• Data analysis and reporting skills
• Tech Savvy, interested in adapting to new technologies
• Travelling flexibility must Will have to keep shuttling across multiple projects for effective revenue generation
• Should have flair for direct selling and face to face interactions
• Should be loving to talk over phone
• Good negotiation skills for selling
• Self-motivated with a strong work ethic and a drive to succeed
• Basic knowledge of the real estate industry and an interest in market trends
• Proficiency in using customer relationship management (CRM) software is an advantage

Note This job description is intended to provide a general overview of the responsibilities and qualifications required for this position. The actual duties, responsibilities, and qualifications may vary based on factors such as team structure, company policies, and specific project requirements. We are an equal opportunity employer and welcome applications from all qualified individuals.