Assistant Manager / Deputy Manager - CRM

Position Summary:

As a CRM expert, you will have to handle and solve all kinds of clients issues, providing clear and prompt solution and proving positive customer relationship management to CRM teams for smooth functioning.

Minimum Requirements:

• Graduate with 4+ years relevant experience in CRM with a renowned developer.
• Knowledge of consumer trends & trade practices.
• Can work independently.
• Should have proficiency in English written and spoken.
• Excellent knowledge of Excel and power point.

Key Responsibilities:

• Customer Relationship Management.
• Handling Customer Query regarding the launch and prelaunch projects.
• Login all new bookings of various projects.
• Maintaining Database of various projects for new bookings, collections for the day & status of all cheques.
• Coordinating with clients from the time of allotment to possession.
• Ensuring timely execution of agreement to sell & allotments.
• Handling Transfers, Addition & Deletion of applicant name.
• To achieve maximum Customer Satisfaction, handling customer grievances, maintaining long term relationship.
• Responsible for sending demands and reminders to the customers, collection of dues, monitoring the outstanding & meeting collection targets.
• Responsible for responding to all customer communication (written and calls) etc.

KEY PERFORMANCE MEASURES

• Client Serving
• Customer Queries
• Handling customer grievances
• Booking Logins