Key Accounts Manager

We are seeking a dynamic and result-oriented Business Development & Account Manager with a strong technical background to join our team. The ideal candidate will have experience in business development and account management within the IT or TTLH industries. The role demands excellent communication skills, a risk-taking attitude, and a knack for handling international accounts.

Key Responsibilities:

• Business Development:
• Identify and develop new business opportunities in the IT/TTLH sectors.
• Build and maintain strong relationships with potential and existing clients.
• Develop and execute strategic plans to achieve sales targets and expand the customer base.
• Conduct market research and stay updated with industry trends to identify growth opportunities.

• Account Management:
• Manage and nurture relationships with key clients, ensuring their needs are met and exceeded.
• Serve as the primary point of contact for client interactions and communications.
• Conduct regular account reviews to assess client satisfaction and identify areas for improvement.
• Handle client escalations and resolve issues in a timely and effective manner.

• Technical & International Exposure:
• Leverage technical knowledge to provide insights and solutions tailored to client needs.
• Manage international accounts, understanding and adapting to diverse cultural and business practices.
• Collaborate with cross-functional teams to deliver seamless and customized client experiences.

• Data Analysis & Reporting:
• Analyse sales and account performance data to inform decision-making and strategy development.
• Prepare detailed reports and presentations for internal and client stakeholders.
• Conduct financial analysis to forecast and track revenue, profit margins, and other key metrics.

• Sales & CRM Software:
• Utilize CRM tools like Salesforce, HubSpot, or Zoho CRM to manage sales pipelines and track client interactions.
• Implement email marketing and automation strategies using platforms like Mailchimp, Constant Contact, or SendGrid.

• Document & Client Feedback Management:
• Organize and manage client-related documents using Google Workspace, SharePoint, or Dropbox.
• Gather and analyze client feedback using tools like SurveyMonkey, Typeform, or Qualtrics to improve service delivery and client satisfaction.

Key Skills & Competencies:

• Proven experience in business development and account management within IT or TTLH industries.
• Strong communication and presentation skills with the ability to influence and persuade.
• Risk-taking ability to drive new business ventures and handle complex client scenarios.
• Technical background with the ability to understand and articulate technical solutions to clients.
• Experience in managing international accounts and understanding global business dynamics.
• Proficiency in data analysis, financial analysis, and reporting.
• Hands-on experience with CRM, email marketing, and document management systems.
• Ability to gather and analyse client feedback to drive continuous improvement.

Educational Qualification:

• Preferred: B. Tech in a relevant field.
• Mandatory: Bachelors degree in business, Marketing, or related fields.