Team Lead - Techno Commercial

This role focuses on overseeing the Purchase Order (PO) processing activities, ensuring compliance with organizational standards and regulatory requirements. The job activities include, reviewing and confirmation on document adequacy for PO Creation and setup, managing and ensuring PO approvals, supplier confirmation, operations tracking and communication, and continuous improvement.

Role & responsibilities

Operations Management

► Lead and manage the PO Processing team, ensuring efficient workflow and task allocation.

► Oversee the review of documentation adequacy and coordinate with stakeholders to ensure timely availability of required documents.

► Oversee the creation of POs in SAP, ensuring accurate data entry and compliance with approved PR requests and SOPs.

► Coordinate with internal teams to resolve discrepancies, manage audit reviews, and clarify terms or taxation queries.

► Oversee the initiation and monitoring of PO release workflows, coordinating with reviewers and approvers for timely release.

► Manage exceptions and liaise with the SAP Support team to resolve PO approval issues, ensuring adherence to SLAs and cycle times.

► Ensure all approved POs are communicated to suppliers and follow up for PO acceptance.

► Ensure all POs are tracked, and relevant information is updated in the Open PO Tracker tool.

► Work with the Tower Lead and BU TC POC and develop automation possibility.

Transition and Operations Stabilization

► Coordinate with BU stakeholders and other departments on the operations for processes in transition specific to PO processing.

► Manage the stabilization of PO processing activities to ensure smooth integration ensuring signoff on SOP/SLA revisions and process changes.

Customer and Stakeholder engagement

► Foster strong relationships with key stakeholders including BU TC and departments to ensure alignment and satisfaction with PO processing operations.

► Idewntify and respond to evolving business requirements, adjusting PO processing operations.

► Develop an in-depth understanding of business impacts and requirements related to PO processing.

► Implement and maintain effective communication channels, including regular meetings and updates, including ad-hoc / informal tele conversations/ face to face meetings, structured Ops review update to all stakeholders.

► Secure stakeholder agreement on process changes and updates.

Operational Delivery and Service Excellence

► Ensure KPIs are tracked and development plan (Root Cause Analysis) in case of any underperformance.

► Ensuring timely and accurate processing of purchase orders, adhering to SLAs and quality standards.

► Monitor and address any discrepancies or issues in the PO processing workflow.

► Leverage SAP/ workflow and predictive tools to identify and mitigate potential processing issues.

► Regularly review and improve operational SOPs to maintain compliance with DOAs.

► Review and update related operational SLAs and policies if required and adherence to DOAs.

► Implement tracking systems for issues and escalations, ensuring timely resolution.

► Lead and monitor initiatives aimed at enhancing operational performance and efficiency.

► Ensuring adherence to Service Excellence Framework delivery including:

• Daily operations review and volume tracking.
• Delay track and proactive alert to drive upstream / downstream or in stream actions to closure.
• Maintain and have updated end-to-end Process delivery Tracker. Proactively identify opportunities to improve process velocity.
• Implement Issue and Escalation Tracker and log. Ensure timely closure of all improvement corrective/preventive actions.

People and Performance Management

► Provide leadership and guidance to the PO Processing team, fostering a collaborative and high-performing environment.

► Address and resolve team issues promptly, in collaboration with Tower Head and GCC HR for timely corrective action.

► Conduct regular performance reviews of team members and provide constructive feedback based on KPIs.

► Ensure team members are well-trained and informed about processes and expectations.

► Implement structure performance evaluation criteria and monitoring using tangible / operational data for team members.

► Hold regular one-on-one meetings and skip-level sessions to maintain open communication with Operational team members.

► Drive a customer-focused culture by promoting end-to-end process awareness and continuous learning.

Operations Process Improvement and Knowledge Management

► Proactively review PO Tracker, conduct RCA/CAPA for key SLA/KPI misses, and update SOPs as needed based on findings.

► Use of digital and automation tools to drive productivity and efficiency.

► Act as a key point of contact for process improvement initiatives, ensuring alignment with business objectives.

► Lead the implementation of necessary IT tools to support PO processing operations.

► Document and share best practices and lessons learned to foster continuous improvement.

Preferred candidate profile

Perks and benefits