Premium Employer

i

This company page is being actively managed by Adani Group Team. If you also belong to the team, you can get access from here

Adani Group Verified Tick

Compare button icon Compare button icon Compare
3.9

based on 1.4k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern
filter salaries All Filters

712 Adani Group Jobs

Senior Officer- CRM

5-8 years

Gurgaon / Gurugram

1 vacancy

Senior Officer- CRM

Adani Group

posted 3mon ago

Job Description

Job Objective:

To ensure to manage all CRM Gamut. To manage customers & team for project assigned. Onboarding

customers for new launches with enhancing customer experience with good CSAT & NPS score.

Fixing an appointment for handover with customers after collecting all dues.

To own process from Booking to possession of units.


Roles and Responsibilities:


Strategic:

  • Client Servicing & supporting by fixing an appointment for handover & at

SRO for ATS/AFS.

  • Interacting with the customers to resolve queries, complaints, and

requests for information.

  • Exclusively handling Possession & Snag rectifications with coordinating

with project team.

  • Ensure customer satisfaction and customer delight with adherence of

process.

  • Coordination internally with BO, F&A, Legal, Liaison for documentation.
  • Manage and operate Customer service portals & maintaining TAT for

interaction/complaints


Operational:

  • Handling Walkins, Emails, Registrations, Collections & Handovers for

assigned project.

  • Ensuring Customer Delight by quick resolution of query/complaints.
  • Maintaining Collection efficiency & Bank Liaison for loan support/APF.
  • Maintaining MIS for assigned projects for ATS, AFS & Handovers.
  • Effectively responding to customers queries & resolving in defined TAT.
  • Managing customers appointments for seamless operation (i.e. ATS/CD

Registration, handover of unit)

  • Responding Emails, Handling Walk inns & Execution of documents of

AFS & ATS.

  • Supporting Sales team in new launches & Seamless onboarding in

system post sales.


Key Interactions:


Internal

  • Sales Team
  • Legal Team
  • Projects Team
  • Finance and Accounts/Back Office

External

  • SRO Vendors
  • Customers
  • SRO officials
  • Banks for Home Loans/AFS Handover

Job Profile:


Educational Qualification and Experience:

  • PGDBM/ MBA with 5 to 8 years of experience from Real Estate/Telecom/Hospitality industry.
  • Must have knowledge of working on Sales Force software.
  • Excellent english communication skills, both verbal and written.
  • Very good Presentation Skills.
  • Present assignment should be with Real Estate Developer with minimum two years experience in
  • Project Handover and New Project launch, prior experience maybe in Telecom/Hospitality industry.


Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

Adani Group Interview Questions & Tips

Prepare for Adani Group Senior Officer roles with real interview advice

People are getting interviews at Adani Group through

(based on 122 Adani Group interviews)
Job Portal
Company Website
Referral
Campus Placement
Walkin
25%
16%
13%
12%
7%
27% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Adani Group are saying

4.5
 Rating based on 19 Senior Officer reviews

Likes

Yes

Dislikes

No I am happy working with adani Group

Read 19 reviews

Senior Officer salary at Adani Group

reported by 55 employees
₹4.4 L/yr - ₹11.5 L/yr
41% more than the average Senior Officer Salary in India
View more details

What Adani Group employees are saying about work life

based on 1.4k employees
51%
70%
47%
97%
Flexible timing
Monday to Saturday
No travel
Day Shift
View more insights

Adani Group Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Free Transport
Cafeteria
Team Outings +6 more
View more benefits

Compare Adani Group with

Reliance Industries

4.0
Compare

Tata Group

4.3
Compare

Bharti Enterprises

3.8
Compare

Hindustan Unilever

4.2
Compare

Infosys

3.7
Compare

Wipro

3.7
Compare

Mahindra & Mahindra

4.1
Compare

ITC

4.0
Compare

HDFC Bank

3.9
Compare

Bajaj Group

3.8
Compare

Suzlon Group

4.1
Compare

Adani Power

3.9
Compare

Torrent Power

3.8
Compare

Tata Power

4.0
Compare

Eaton Corporation

4.0
Compare

Reliance Power

4.2
Compare

L&T Power

3.9
Compare

Hitachi Energy

4.1
Compare

Tata Power Solar

4.1
Compare

Inox Wind

3.8
Compare

Similar Jobs for you

Manager at Jindal Stainless Limited

Jajpur

5-7 Yrs

₹ 6-10 LPA

Customer Relationship Manager at Tag Eleven Softech Pvt Ltd

Ajmer

1-6 Yrs

₹ 3-8 LPA

Customer Success Manager at Zoom Info

Chennai

2-6 Yrs

₹ 8-12 LPA

Customer experience Executive at EQUINITI ICS India Pvt Ltd

Bangalore / Bengaluru

1-4 Yrs

₹ 2-6 LPA

Assistant Customer Success Manager at Fusion CX

Mumbai

3-4 Yrs

₹ 5-6 LPA

Assistant Manager at Fusion CX

Mumbai

3-4 Yrs

₹ 5-6 LPA

Customer experience at Enghouse Networks

Chennai

2-5 Yrs

₹ 4-7 LPA

Customer experience at Enghouse Networks

Pune

2-5 Yrs

₹ 4-7 LPA

Customer experience at Enghouse Networks

New Delhi

2-5 Yrs

₹ 4-7 LPA

Customer experience at Enghouse Networks

Hyderabad / Secunderabad

2-5 Yrs

₹ 4-7 LPA

Senior Officer- CRM

5-8 Yrs

Gurgaon / Gurugram

3mon ago·via naukri.com

Lead Civil

15-18 Yrs

Hyderabad / Secunderabad

5hr ago·via naukri.com

Testing and Commissioning (Mechanical)

7-12 Yrs

Hyderabad / Secunderabad

5hr ago·via naukri.com

Associate Manager

5-10 Yrs

Raipur

7hr ago·via naukri.com

Deputy Manager - Projects

4-9 Yrs

Mumbai

7hr ago·via naukri.com

Business Development and M&A - Road/Manager

9-14 Yrs

Ahmedabad

7hr ago·via naukri.com

Civil & Structural Designer

12-20 Yrs

₹ 15 - 25L/yr

Ahmedabad

7hr ago·via naukri.com

Lead Electrical Execution

15-19 Yrs

Hyderabad / Secunderabad

8hr ago·via naukri.com

Sales Executive

2-6 Yrs

₹ 2 - 3.5L/yr

Dehradun, Roorkee, Rudrapur

9hr ago·via naukri.com

Sales Executive

2-6 Yrs

₹ 2 - 3.5L/yr

Bareilly, Saharanpur, Agra

10hr ago·via naukri.com
write
Share an Interview