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168 Adani Group Jobs

After Sales Manager

6-7 years

New Delhi

1 vacancy

After Sales Manager

Adani Group

posted 7d ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

Purpose

Adani Group is seeking a proactive and strategic Lead - After Sales Manager to oversee and optimize our after-sales service operations across organization. This role is pivotal in ensuring customer satisfaction, driving revenue growth, and enhancing operational efficiency through effective after-sales support strategies.


Experience

  • Minimum of 6 years of progressive experience in after-sales management within the Top 10 Information technology or engineering services companies
  • Proven track record of successfully leading after-sales service teams and implementing impactful service strategies.

Roles and Responsibilities


Strategic Leadership:

  • Develop and execute comprehensive after-sales service strategies aligned with organizational goals to maximize customer retention and profitability.
  • Identify market trends and customer insights to continuously improve service offerings and operational effectiveness.

Team Management:

  • Lead a team of after-sales professionals, providing guidance, mentoring, and performance management to foster a high-performance culture.
  • Optimize resource allocation and workload distribution to ensure efficient service delivery and adherence to service level agreements.

Customer Relationship Management:

  • Act as the primary liaison for key customers, addressing inquiries, resolving escalations, and ensuring timely resolution of service issues.
  • Collaborate closely with sales and technical teams to develop and negotiate service contracts, ensuring alignment with customer needs and business objectives.

Process Optimization:

  • Evaluate existing after-sales processes and workflows, implement improvements to streamline operations and enhance service efficiency.
  • Implement rigorous quality control measures and compliance standards to meet regulatory requirements and exceed customer expectations.

Performance Monitoring and Reporting:

  • Monitor key performance indicators (KPIs) related to after-sales service delivery, customer satisfaction, and financial performance.
  • Prepare regular reports and presentations for senior management, highlighting achievements, challenges, and opportunities for improvement.

Education Qualification

Bachelors degree in engineering, Business Administration, or a related field along with an advanced degree (e.g., MBA)



Employment Type: Full Time, Permanent

Read full job description

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Top Adani Group After Sales Manager Interview Questions

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What people at Adani Group are saying

What Adani Group employees are saying about work life

based on 1.6k employees
50%
71%
47%
97%
Flexible timing
Monday to Saturday
No travel
Day Shift
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Adani Group Benefits

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Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
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Job Training
Soft Skill Training
Free Transport
Cafeteria
Team Outings +6 more
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