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19 Sonalika Group of Companies Jobs

After-Sales Service DM : Tractors (Dealer & Customer Support)

5-8 years

₹ 10 - 15L/yr

Hoshiarpur

1 vacancy

After-Sales Service DM : Tractors (Dealer & Customer Support)

Sonalika Group of Companies

posted 25d ago

Job Description

Job Description:

We are looking for an experienced After-Sales Service Manager to lead the post-sales support operations for our tractor division. The candidate will be responsible for handling dealer support, service teams, spare parts management, and customer satisfaction.


Key Responsibilities:

  • Manage after-sales service operations for tractors across assigned territories.
  • Ensure timely resolution of customer complaints and warranty claims.
  • Oversee dealer service centers and ensure high-quality customer support.
  • Conduct training programs for service engineers and dealership staff.
  • Monitor spare parts availability and inventory management.
  • Work closely with R&D and quality teams to improve tractor performance.
  • Handle service escalations and ensure customer satisfaction.

Key Skills Required:

✅ After-Sales & Service Operations
✅ Tractor / Agri Machinery Industry Experience
✅ Dealer & Customer Handling
✅ Spare Parts & Warranty Management
✅ Technical Support & Troubleshooting
✅ Service Team Leadership
✅ CRM & Complaint Handling Systems



Employment Type: Full Time, Permanent

Read full job description

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What people at Sonalika Group of Companies are saying

What Sonalika Group of Companies employees are saying about work life

based on 235 employees
62%
82%
41%
99%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Sonalika Group of Companies Benefits

Submitted by Company
Health Insurance
Job Training
Free Food
Work From Home
Submitted by Employees
Health Insurance
Job Training
Free Transport
Work From Home
Team Outings
Soft Skill Training +6 more
View more benefits

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