After-Sales Service DM : Tractors (Dealer & Customer Support)

Job Description:

We are looking for an experienced After-Sales Service Manager to lead the post-sales support operations for our tractor division. The candidate will be responsible for handling dealer support, service teams, spare parts management, and customer satisfaction.

Key Responsibilities:

• Manage after-sales service operations for tractors across assigned territories.
• Ensure timely resolution of customer complaints and warranty claims.
• Oversee dealer service centers and ensure high-quality customer support.
• Conduct training programs for service engineers and dealership staff.
• Monitor spare parts availability and inventory management.
• Work closely with R&D and quality teams to improve tractor performance.
• Handle service escalations and ensure customer satisfaction.

Key Skills Required:

✅ After-Sales & Service Operations
✅ Tractor / Agri Machinery Industry Experience
✅ Dealer & Customer Handling
✅ Spare Parts & Warranty Management
✅ Technical Support & Troubleshooting
✅ Service Team Leadership
✅ CRM & Complaint Handling Systems