Housekeeping Associate (Laundry/Uniform)

Contribute to guest satisfaction standards by ensuring that housekeeping services are quickly addressed, and where possible, anticipate individual needs. Ensure the safety and comfort of guests and that any requests for service are handled in a courteous and efficient manner.

• Manages the staff of the Housekeeping Department in absence of a Housekeeping Manager. Interviews, trains and schedules the staff.
• Direct the daily housekeeping activities of the hotel / lounge including Linen Room.
• Conduct frequent inspections of guest rooms, lounge areas, public areas and heart of house, raise maintenance requests as needed; see pending tasks through to completion.
• Work with departmental leaders to promote the hotels / lounges good image and cleanliness, thereby delivering excellent guest services and achieve maximization of hotel occupancy / lounge repeat guests.
• Promote the hotel’s / lounge’s quality service standards and ensure that the hotel / lounge provides its guests with excellent housekeeping services such as clean room, lounge areas, linen and services.
• Supervise housekeeping staff and ensure that they deliver a high level of service standard which are in line with performance standards established by the hotel / lounge.
• Conduct performance, development review of department staff. Guide and improve performance where there is a shortfall in performance.
• Attentive to staff concerns and requirements. Work towards staff retention in the department and provide necessary feedback to Manager / Management for appropriate actions.
• Oversees Lost and Found management.
• Ensure all housekeeping equipment are kept in good working conditions and that they are serviced in accordance with the manufacturers' recommendations, thereby protecting their long-term investment value.
• Supervise the proper inventory management of housekeeping supplies amenities and linen.
• Manage inventory and care of uniforms.
• Ensure adequate stocks are available to meet the operational requirements of the hotel / lounge.
• Ensures guest room / lounge area status is communicated to the Front Desk in a timely and efficient manner.
• Manage the department’s expenses, including overtime, rostering and allowances in accordance to the hotel / lounge operational needs.
• Under take preventative pest control measures in guest rooms, lounge areas, public areas and heart of house.
• Monitor third party vendors that provide Housekeeping Department related services.
• Ensures to take care of in-door plants, floral arrangements and seasonal decorations in guest rooms, lounge area and public areas. Ensures excellent coordination with Airport Horticulture Department.
• Work with management team to schedule, organize and monitor periodic and seasonal general cleaning of guest room’s, lounge areas, public areas and heart of house space; liaise with Facilities department so that preventative maintenance can be carried out simultaneously.
• Ensures communications and follow-up on any problems, guest requests or special requirements.
• Responds swiftly and effectively in any hotel, lounge emergency or safety situation.
• Any and all other work as required to complete the primary purpose of the position.

Key Skills

• Previous experience in a Supervisory role for 2 years from a chain international hotel.
• Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets.
• Local language excellent oral and written.
• Fluent written & spoken English.
• Flexibility to respond to a range of different work situations.
• Proven competencies to work independently and with little supervision.
• Excellent planning, organizing, time management skills.