Lead Operations & Administration ( Lounge - Domestic & International)

Responsible for Lounge operations, he/she is the key driver to expand the group's business to new and existing locations, as well as building and maintaining customer relationships in the best interest of the business and company. The role will work to maximize operating performance, including achieving financial goals and driving each team to reach their full potential in various areas.

Talent & Culture

• To create a high-performance culture by ensuring that business and individual objectives are set, understood and cascaded appropriately.
• To establish an excellent internal communication system through regular and transparent communication as well as cross-functional collaboration to maximize synergies.
• To lead, inspire, develop and engage a talented workforce that supports the strategic and future needs of the business and drives for efficiencies and improves effectiveness

Operational

• Develops effective best practice work and business procedures for Adani Group
• Collaborates with executive leadership to define the organization's long-term mission and goals, identifying ways to support this mission through talent management.
• Identifies and executes key performance indicators for the organization on commercial, operations, finance, human resource, etc to ensure relevant KPIs are executed and reviewed on a quarterly basis.
• Understanding of operational departments [Guest Services, Facilities Management, Housekeeping, Culinary, Food & Beverage, Customer Engagement, Quality Assurance, etc] and work with country and local leadership to ensure it is functioning in line with the standards set by partners and HQ.
• Ensures corporate policies and procedures are being utilized and recommends improvements.
• Drives the overall business using technology to improve efficiency and achieve maximum operational efficiencies including but not limited to automation and optimization.
• Leads the Country in the event of a Crisis working closely with the Regional and HQ.
• Actively participates in addressing internal and external audit findings by working with relevant stakeholders and taking necessary corrective action promptly.
• Excom must define specific strategic plans and actions that will be undertaken to drive and increase revenue, profit, productivity, market share, staff development, technology and attach them to measurable KPIs. The minutes of Excom meetings will be shared to the Managing Director and leadership members.

Revenue, Growth and Profit Maximization

• Sets comprehensive goals for department performance and growth
• Liaises with Commercial Leadership to develop and execute commercial strategies in each location.
• Directly accountable for driving the budget and forecast by implementing a commercial strategy and business plan through to execution, utilizing all available business tools and intelligence.
• Ensures the delivery of budgeted revenues across all revenue streams.
• Utilizes Business Intelligence tools to analyze data and performance, providing actionable information for making informed business decisions.
• Optimizes manpower costs by analyzing trends and costs, setting systemic standards for teams to follow, and tracking the results of planned efforts.
• Prepares the annual business plan and budgets including but not limited to manpower, etc.
• Works with the various Department Heads and HQ various departmental PICs to ensure profits are maximized in line with budgeted revenue and profit targets set.
• Ensures regular business reviews are conducted with all relevant stakeholders, including pricing and rate strategies are in place to achieve positive business results.

Pre Opening

• Drives collaboration across all departments and stakeholders to ensure pre-opening, refurbishment, or delisting projects are opened or closed within the set time frame.
• Communicate with the Project Team and Project Manager for the project completion timeline.
• Review the Pre-Opening critical path to schedule key project milestones, work streams, and activities.
• Manage and approve resources requirements for pre-opening as needed.
• Communicate and liaise with Managing Director and departmental leadership to define project priorities and implementation opportunities and challenges and keep them up to date with project risks and opportunities.
• Ensure company standards are reflected in the projects in terms of Marketing, Branding, IT, F&B, HR requirements/standards.

Financial and Commercial Acumen

• Supports the country finance teams with clear guidelines, responsibilities and ways of working that benefit the Corporate, Shared Services and Country-Level Finance team
• Reviews, monitors and analyses financial performance in collaboration with the Country Finance against established goals and benchmarks by managing relevant revenue workstreams including driving cost efficiency and savings without impacting customer or brand experience.
• Supports the collection of accounts receivable by collaborating with respective Country Finance and Commercial teams, including HQ and other stakeholders.
• Conducts necessary meetings on a monthly basis covering commercial and revenue management strategies, credit collection, operational, strategic planning and execution, etc.
• Manages underperforming or loss-making outlets, developing short to long action plans for each business unit to restore profitability.

Business Development

• Represents the Country in presentations to the Investment Committee, Steering Committee, and other relevant entities as necessary.
• Forges strategic partnerships and relationships with clients, vendors, agencies, venue partners, and all other professional business relationships.
• Is a key stakeholder collaborating with the legal team on contract management, including but not limited to contributing to the development of effective and efficient contract terms and conditions.
• Growth Management aggressively promotes the business unit to maximize its utilization and negotiates lease agreements as determined necessary and in the best interest of the company.
• Conducts frequent sales and calls with clients to stay updated on the business status and trends.
• Develops and maintain strong relationships with all internal and external stakeholders including but not limited to airport authorities, owners, business unit, etc.
• Develops and aligns with Country business development teams on strategic plans for expansion and growth of the country business
• Works with business development and finance stakeholders to analyze ROI for capital projects before committing funds and assesses if anticipated results were achieved upon completion.
• Works with various stakeholders to provide efficient and accurate assessments on project leads and opportunities including inherent risk in the event of underperformance or early termination.
• Proposes relevant new concepts and designs to various stakeholders for review and consideration with the objective to expand and grow the business through quality product differentiation.

Others

• Performs other related duties as required.

Job Profile

• Degree or relevant qualification in a relevant field to the role.
• Minimum 5+ years in a senior management role within the Travel, Airline or Hospitality Industry.
• A mix of experience from management to operations of Airports, Hotels, F&B and/or Travel industry.
• Proven prior experience in a leadership role with analytical, strategic and tactical decisions making including evaluating and identifying business opportunities.
• Minimum 3+ years of experience presenting financial, commercial and operational plans.
• Working experience in various countries and regions would be an advantage.
• Strong and proven leadership skills with an emphasis on leading, engaging, recognizing, developing and mentoring employees.