BELL CAPTAIN

Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

About The Role :
We are seeking a professional and customer-focused Bell Captain to join our team in Mumbai, India. The ideal candidate will lead our bell desk, valet, transportation, and airport operations, ensuring exceptional guest experiences through efficient and organized service delivery.

Supervise and coordinate bell desk, valet, transportation, and airport operations

Train and mentor bell service staff to perform their duties with maximum efficiency

Ensure timely and courteous completion of guest deliveries and requests

Maintain accurate records of all deliveries and guest interactions

Oversee the cleanliness and maintenance of equipment and public spaces

Coordinate guest transportation needs with our transportation and airport team

Assist with inquiries about hotel amenities and local attractions

Implement and enforce department policies, procedures, and service standards

Schedule weekly bell desk staff operations and breaks

Collaborate with other departments to ensure seamless guest experiences

Proactively market and upsell hotel rooms, facilities, and amenities

Monitor and maintain a safe working environment for staff and guests

Manage lost and found items according to hotel procedures

Adapt to changing priorities and make decisive actions to resolve guest concerns

Qualifications

Minimum 1 year of supervisory experience in the hospitality or customer service industry

Excellent written and verbal communication skills in English; proficiency in additional languages is a plus

Strong leadership and interpersonal skills with a collaborative approach

Highly organized with the ability to multitask and prioritize effectively

Demonstrated problem-solving abilities and decision-making skills

Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)

Knowledge of Opera Property Management System is preferred

Familiarity with Mumbai's local attractions and transportation systems

Valid driver's license for coordinating valet and transportation services

Physical stamina to stand for extended periods and assist with luggage handling

Ability to remain calm and courteous while focusing on guest needs in high-pressure situations

Thorough understanding of hospitality industry standards and best practices

Flexibility to work various shifts, including weekends and holidays