Salaries

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

Accor Hospitality

Compare button icon Compare button icon Compare
4.7

based on 75 Reviews

filter salaries All Filters

909 Accor Hospitality Jobs

Bell Captain

Accor Hospitality

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Hospitality Hospitality Management Front Office Front Desk Front Office Management

+ 5 more

Job Description


About The Role :
  • Ensure that the bell desk is organized at all times.
  • Keep the working area, clean and tidy always.
  • Ensure that smooth and fast baggage handling for all arrival/departure guests.
  • Maintain close relationships with reception/information/cashier as well as other departments.
  • Attend all guest calls for Bell stand / Door Services related services.
  • Delegate bell boys to pick up the baggage from guest rooms.
  • For any guest requests follow-up call is to be made back to the guest to verify complete satisfaction.
  • Check the inventory of items on loan and all items are collected at the time of on or before check-out.
  • All baggage movements are tagged and recorded.
  • Update luggage movement register and sign off daily.
  • Guest and other departments’ letters, and couriers are distributed properly and accurately.
  • Ensure that all bills are paid and room keys returned before guests depart from the hotel premises.
  • Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.
  • The order required newspapers for the next day and monitored the delivery of newspapers to each occupied guest room.
  • Help observe safety and security rules at all times.
  • Alert the management of any unattended packages and strangers found on the premises.
  • Check the daily arrival list for VVIPs or guests with functional needs.
  • Prepare for group movements and ensure enough staffing is in place to handle groups.
  • Greet all guests in the lobby warmly and professionally, make them feel welcome, and anticipate their needs before they arise.
  • Recognize all returning and VIPguests, and welcome them back.
  • Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities, and in-room equipment.
  • Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.
  • Assist guests with their luggage and try to acknowledge them by name.
  • Make deliveries to guest rooms as instructed.
  • Store and retrieve luggage and other objects for guests.
  • Be aware of daily hotel activities, and group and VIP arrivals.
  • Communicate special guest requests to the assistant. Front Office Manager/ Manager on Duty.
  • Ensure the lobby, bell closet, and work areas as well as departmental equipment are clean and presentable at all times.
  • Assist the security team in scanning all guest luggage.
  • Offer assistance to all guests at times.
  • Provide an efficient luggage storage, delivery, and collection service.
  • Perform any other work as and when assigned by the management.

    • Qualifications
  • Minimum 2 years of relevant experience
  • Hotel fire procedures
  • Hotel security procedures

    • Additional Information
  • Bachelor’s degree in Hospitality Management or related field preferred.
  • Proven experience in a customer service role, preferably in hospitality or a luxury service environment.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and remain calm under pressure.
  • Knowledge of the local area and its attractions is a plus.
  • Proficient in Microsoft Office Suite and property management systems.

    • Employment Type: Full Time, Permanent

    Read full job description

    Accor Hospitality Interview Questions & Tips

    Prepare for Accor Hospitality roles with real interview advice

    People are getting interviews at Accor Hospitality through

    (based on 7 Accor Hospitality interviews)
    Job Portal
    Campus Placement
    Walkin
    58%
    14%
    14%
    14% candidates got the interview through other sources.
    Moderate Confidence
    ?
    Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

    What people at Accor Hospitality are saying

    What Accor Hospitality employees are saying about work life

    based on 75 employees
    62%
    51%
    48%
    81%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Accor Hospitality Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Team Outings
    Soft Skill Training +6 more
    View more benefits

    Compare Accor Hospitality with

    Marriott International

    4.3
    Compare

    Hilton

    4.3
    Compare

    Ihg Group

    4.0
    Compare

    Wyndham Hotel Group

    4.1
    Compare

    Hyatt Regency

    4.2
    Compare

    Radisson Hotels

    4.0
    Compare

    Oberoi Group of Hotels

    4.2
    Compare

    Taj Hotels Resorts and Palaces

    4.2
    Compare

    Lemon Tree Hotels

    4.2
    Compare

    ITC Hotels

    4.1
    Compare

    Oyo Rooms

    3.3
    Compare

    Jubilant Foods Works

    3.8
    Compare

    Mahindra Holidays & Resorts

    3.6
    Compare

    café Coffee day

    3.8
    Compare

    Devyani International

    3.9
    Compare

    Burger King

    3.9
    Compare

    JW Marriott

    4.1
    Compare

    Barbeque Nation

    4.0
    Compare

    Pizza Hut

    3.9
    Compare

    THE LEELA PALACES HOTELS & RESORTS

    4.0
    Compare

    Similar Jobs for you

    Bell Captain at AAPC India Hotel Management Pvt. Ltd.

    Mumbai

    2-4 Yrs

    ₹ 4-6 LPA

    Concierge at Lyfe Hotels Resorts

    Bhubaneswar

    0-2 Yrs

    ₹ 2-4 LPA

    Hostess at AAPC India Hotel Management Pvt. Ltd.

    Mumbai

    2-4 Yrs

    ₹ 4-6 LPA

    Guest Service Associate at AAPC India Hotel Management Pvt. Ltd.

    Hyderabad / Secunderabad

    2-4 Yrs

    ₹ 4-6 LPA

    Guest Service Associate at AAPC India Hotel Management Pvt. Ltd.

    Pune

    2-4 Yrs

    ₹ 4-6 LPA

    Guest Service Associate at AAPC India Hotel Management Pvt. Ltd.

    Panaji

    2-4 Yrs

    ₹ 4-6 LPA

    Guest Service Associate at AAPC India Hotel Management Pvt. Ltd.

    Mumbai

    2-4 Yrs

    ₹ 4-6 LPA

    Front Office Executive at AAPC India Hotel Management Pvt. Ltd.

    Nashik

    2-4 Yrs

    ₹ 4-6 LPA

    Front Office Assistant at Oberoi Hotels and Resorts

    Mumbai

    1-2 Yrs

    ₹ 2.5-3.5 LPA

    Hostess at AAPC India Hotel Management Pvt. Ltd.

    Chennai

    2-4 Yrs

    ₹ 4-6 LPA

    Bell Captain

    2-4 Yrs

    Udaipura

    1d ago·via naukri.com

    Culinary Associate

    1-3 Yrs

    Mumbai

    7hr ago·via naukri.com

    Assistant Guest Experience Manager

    1-4 Yrs

    Jaipur

    7hr ago·via naukri.com

    GSA-Front Office

    2-4 Yrs

    Hyderabad / Secunderabad

    1d ago·via naukri.com

    Commis-1

    2-4 Yrs

    Hyderabad / Secunderabad

    1d ago·via naukri.com

    Guest Service Associate -Front Office

    2-4 Yrs

    Nashik

    1d ago·via naukri.com

    Assistant Manager Outlet

    6-10 Yrs

    Jaipur

    1d ago·via naukri.com

    Commis 1

    2-4 Yrs

    Hyderabad / Secunderabad

    1d ago·via naukri.com

    F&B Executive

    2-4 Yrs

    Jaipur

    1d ago·via naukri.com

    Room Division Manager

    6-10 Yrs

    Ahmedabad

    1d ago·via naukri.com
    More about working at Accor Hospitality

    Jobs from Similar Companies

    Accor Hospitality Jobs by Locations

    Accor Hospitality Jobs by Designations

    write
    Share an Interview