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913 Accor Hospitality Jobs
Director of Revenue & Reservations
Accor Hospitality
posted 8hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- This position is responsible for managing the daily operations of the Reservations Department to ensure the delivery of consistent outstanding guest service
- To manage and monitor all revenue streams for rooms
- Effectively manage and be in control of all inventory (transient, group, wholesale and other), and pricing strategy in all distribution channels included branded web, 3rd party sites and the GDS
- Work closely with DOSM in the process of promotion implementation, pricing and contracting
- Ensure that all distribution channels are optimized
- Manage yielding via all B2B and B2C distribution channels
- Monitor comp set STR and OTA s rates change
- Participate to Fairmont Hotels/Accor Revenue initiatives
- Play vital role during monthly forecasting
- Play vital role during yearly Budget Process
- Works closely with DOSM and sales department for streaming Revenues
- Manage the weekly Revenue meetings
- Monitor that SOP s for Complimentary rooms are followed
- Coordinate with Rooms department upgrades, OOS, etc. during peak periods.
- Promote and measure up-sell revenue
- Select, train and evaluate the performance of all Reservations and Revenue Colleagues
- Conduct all performance reviews on time
- Create department and individual incentive programs
- Ensure all reservation colleague concerns are addressed on a timely manner
- Ensure daily tasks and checklists for all reservation colleagues are completed
- Provide leadership, motivation, training and support to the Reservations and Revenue Department
- Conduct monthly department meetings and weekly briefings
- Ensure all Reservation Agents are well trained and informed of all rates, promotions and corporate programs
- Maintain a close and effective working relationship with all supporting departments
- Conduct regular audits of CRS, GDS, OTAs, Third Party Sites, and Property Manager to ensure accuracy in rates, packages, promotions and availability
- Participate in weekly revenue management meetings and report preparation
- Scheduling of the reservations staff in accordance with business demands while adhering to the payroll budget
- Set a leadership example for the department in professionalism and striving to exceed guest expectations on a daily basis
- Problem solving and coaching staff in situations to ensure that guest expectations are exceeded
- Attend pre-convention meetings as required
- Ensure the Reservations department consistently meets and exceeds the set KPIs
- Ensure the Reservations office adheres to all health & safety standards
Qualifications
- Higher education (tourism and hotel management)
- Experience in the relevant position
- Opera PMS Software, Opera Sales & Catering / Opera Sales Force Automation, Property Manager Knowledge of Microsoft Windows computer programs:
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Must possess professional telephone etiquette and have an excellent command
- Strong team player who can work independently in a fast-paced environment
- Dynamic, willing to learn
- Have good sales and presentation skills
- Ability to manage multiple tasks at the same time
- Management experience would be an advantage.
- Strong analytical, organizational and creative thinking skills
- Pre-Opening experience would be a plus
Employment Type: Full Time, Permanent
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based on 75 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Accor Hospitality Benefits
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