Reservation Executive

Company Description
Gründe für Accor zu arbeiten?
Wir sind weit mehr als ein weltweit führendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Persönlichkeit passen.
Wir unterstützen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen dafür, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen Möglichkeiten von Accor erkunden kannst.
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam können wir die Gastronomie und Hotellerie von morgen verändern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/.
Tu das, was Du liebst, trage etwas für die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS

About The Role :
Prime Function:

Plan the room reservations.

Ensure proper selling techniques and strategies are utilized to maximize room revenues.

Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.

Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:
Sales & Marketing Planning

Plan & prepare forecasts on a timely basis for review.

Plan & prepare monthly reports, forecasts and other relevant reports.

Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.

People Management

Provide effective support to the team to enable them to provide effective and efficient services.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Ensure that the team has been trained for all safety provisions.

Financial Management

Identify optimal, cost effective use of the resources and educate the team on the same.

Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.

Assist in the development of occupancy forecasts for the annual budget.

Operational Management

Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.

Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability

Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.

Ensure calculative overbooking.

Give discounts and corporate rates, as per the company’s policy.

Supervise and delegate work to reservation associate

Ensure that all reservations are recorded as per standard procedures.

Handle additional responsibilities as and when delegated by the Management.

Managerial Qualities

Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;

Ability to accept responsibility;

Self confidence, motivation, drive and tenacity;

Ability to enhance organizational performance;

Ability to clearly delegate tasks and responsibilities;

Ability to think strategically, inductively, and creatively;

and the propensity to recognize and acknowledge other peoples’ ideas.

Hygiene / Personal safety / Environment:

Ensures that the workplace and storage areas remain clean and tidy

Respects the instructions and safety guidelines for the equipment (s)he uses

Applies the hotel's security regulations (in case of fire etc)

Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel' ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.

Key Contacts
Liaises with
Responsible for (as assigned)

Sales & Marketing team
Front Office team.

Reservations Associate

Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the management.