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Accor Hospitality

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4.7

based on 75 Reviews

898 Accor Hospitality Jobs

Guest Service Associate - Front Office

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

2-4 years

New Delhi

Guest Service Associate - Front Office

Accor Hospitality

posted 18d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Hotel Management Java Hospitality Front Office Front Desk

+ 6 more

Job Description

About The Role :

JOB PURPOSE

Guest Service Associate provides guest services, handles the set-up of daily reservations and check-in and check-out of guests. Perform all cashier functions adhering to internal controls guidelines.

EXECUTIVE RESPONSIBITIES & EMPOWERMENT

Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures.

Responsible for following and ensuring the standard operating policies (Key to Success) and procedures are adhered to.

Notes, collects and actions any guests’ preferences to maintain guest profiles.

KEY OPERATIONAL RESPONSIBILITIES

People Management

Helps in creating a positive and highly motivated working environment that promotes and develops teamwork.

Utilizes and develops communication tools and channels for the dissemination of information and workflow in the section.

Attend training as scheduled by management.

Guest Loyalty

Promptly and actively obtains feedback and preference from guest.

Provides engaging arrival and departure experience to all guests.

Enroll maximum guests to Le Club.

Achieves guest delight through friendly and proficient services at the time of arrival / departure.

Must have knowledge of membership levels of Le Club Accor program.

Operational Processes

At the start of the each shift, all shift back up reports, get familiarized with:Room Situation in the Hotel, Checks on status of room blocks and discrepancies, Front Desk follow ups on expected check ins and check outs, Reports from the end of the previous shift, Correspondence bearing the current shift, Events in the hotel.

Take hand over from the outgoing shift, highlights any cash discrepancy.

Takes departure time and secure mode of payment from all guests at the time to arrival.

Takes check ins / outs efficiently within require time frame and as per defined standards. Welcomes all guest entering the hotel.

Extends fond farewell to all guests on departure.

Follows all internal controls guidelines prescribed by the management

Up sell higher category of rooms to optimize occupancy and room rate.

Records Arrival & Departure register as per local laws at all times. Prepare ‘C’ forms send as per the local laws.

Ensure and check all equipments in Front Office Department are in working condition.

Administration

Ensure all grooming standards are in place and adhered to.

Print shift reports and get them signed off, filed or handed over to incoming Shift.

Ensure that all rebates and paid-outs are acknowledged by Duty Manager.

Performs all other job assigned by the Management.

Additional Information
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus

Employment Type: Full Time, Permanent

Read full job description

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What people at Accor Hospitality are saying

5.0

Rating based on 1 Guest Service Associate review

Anonymous · Food, Beverage & Hospitality in Bangalore / Bengaluru

Likes

Good but some times it will be f ucked up

Salary - Good

+6 more

Dislikes

Didn't have more staff when I was there

Read 1 Guest Service Associate review

Guest Service Associate salary at Accor Hospitality

reported by 4 employees

₹2 L/yr - ₹2.9 L/yr

14% more than the average Guest Service Associate Salary in India

View more details

What Accor Hospitality employees are saying about work life

based on 75 employees

62%

51%

48%

81%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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