Director of Food & Beverage

About The Role :

To manage the complete F&B operations at Pullman & Novotel New Delhi Aerocity . As a director of Food & Beverage, behaves in an exemplary fashion, leads by example and is responsible for the overall Food & Beverage operation. He/she embodies the brand mindset, manages the team ensuring guest satisfaction with quality and high standards of service for customers and ultimately leads the operation to attain profitable results.

Ensures guests are well looked after, from the moment they arrive to the time they leave.

He/She ensures that all events run smoothly in accordance with the specifications validated by the Sales Manager / Meetings Manager and as per the client’s specifications.

Optimizes the Meeting offer by making proposals

Applies the brand's quality standards (SOP)

Offers attentive service to guests, adapting to any constraints.

Establishes good relations with guests, offering advice and fostering customer loyalty.

Reviews inventories and manages stocks under his/her responsibility

Increases revenue for the point of sale through additional sales techniques

Is overall responsible for the financial performance of the events and banqueting areas.

Prepares and analyses financial reports/results and implements corrective actions as necessary

Manages the costs in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.

Ensures strict adherence to Events and Banqueting Internal bill settlement policy, as per the company/hotel guidelines.

Is the point of contact for all departments involved in setting up the event.

Boosts cross-departmental working methods thanks to his/her relational skills, adaptability and professionalism.

Organizes the work for the team, including the need to multi-skill in employees for job requirements

Optimizes the staffing as per the operations demands and if required assists other outlets requiring help & making provision for special events etc.

Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)

Continuously takes initiatives to enhance and improve his/her team member’s product knowledge.

Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during briefings etc.

Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.

Ensures the Events and Banqueting space is prepared to a high standard in order for conducting the guests' Event and ensures that all equipment is used correctly.

Takes the global level of activity into account when managing the flow of guests and constantly checks the quality, speed and overall efficiency of the team/waiting staff.

Ensures that the Back of the house service areas is maintained as per the hotel standards.

Evolves working methods in line with brand philosophy

Respects labor law, particularly when preparing work schedules

Manages his/her team and is responsible for their talent development and organizes the training required for the same.

Regularly conducts necessary tests for team members and takes necessary corrective actions.

Integrates, trains and manages personnel and assists team members to improve their skills and provides support for career development

Ensures his/her staff are well presented (clothing, personal hygiene etc)

Qualifications

Minimum 03 years’ experience in similar capacity or at least 10+ years of relevant industry experience