Assistant Manager Outlet

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

About The Role :

Ensure correct grooming standards are followed at all times

Responsible for the smooth operation of the outlet

Follow up on all financials, LQA, Forbes and TrustYou targets

Is aware of the daily, monthly and yearly financial targets

Actively and actively contributes towards the achievement of financial targets

All issues and negative guest feedback need to be properly reported on Glitch system

Following up on opening and closing checklists

Maintains the HACCP & FIFO standards as required by the regional governing body

Handle financial procedures according to guidelines set by the finance department

Responsible for linking all facets of service, cuisine and entertainment

Assume the responsibility of daily operations

Handles security incidents, guest complaints with confidence and in a professional manner and reports it timely manner to the direct supervisor

Assist daily briefings for all staff prior to commencement of shift

Should be creative, confident and prepared to think outside of the box

Following the personal development plan set by the direct supervisor

Ensure the operational inventory is always accounted for and in immaculate condition

Ensure the outlet is maintained at the highest levels

Create opportunities for upselling products

Develop the direct team to strive for excellence

Inspires heartists to create a flow of new and ‘improved’ ideas

Follow Hotel Evacuation Policy in case of an Emergency

Ensure awareness and delivers the optimum levels of service and guest satisfaction

Establish and maintain effective communication across all divisions

Lead by example through a passionate, hands on approach

Assist with collecting information for the monthly P&L review

Qualifications

2-3 years’ experience as a leader preferably in a fast paced luxury property

Excellent knowledge in Food & Beverage including bar operations.

Computer literacy an added advantage and previous use and mastery of point of sale system required

Ability to focus attention on guest needs, remaining calm and courteous at all times

Service focused personality with strong interpersonal and problem solving abilities

Ability to work well under pressure in a fast paced environment

Ability to work cohesively and collaboratively as part of a team