Front Office Executive

Company Description

Your Fairmont Journey Starts Here:

Are you asomeonewith a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.

About The Role :

We are seeking a dynamic and customer-focused Front Office Executive to join our team. As the first point of contact for our guests, the Front Office Executive plays a crucial role in ensuring exceptional service from arrival to departure.

 Key Responsibilities: 

 Guest Relations: Greet guests warmly upon arrival, assist with check-in/check-out procedures, and provide personalized assistance throughout their stay to ensure a memorable experience.

 Reservation Management: Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail.

 Front Desk Operations: Manage the front desk area, including answering phone calls, responding to emails, and handling guest requests promptly and professionally.

 Payment Processing: Process guest payments, handle cash transactions, and maintain accurate records of financial transactions.

 Room Allocation: Coordinate room assignments based on guest preferences, availability, and special requests.

 Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, assisting them in making the most of their stay.

 Problem Resolution: Address guest concerns and complaints promptly, seeking solutions to ensure guest satisfaction and retention.

 Team Collaboration: Work closely with other departments, including housekeeping and maintenance, to ensure seamless guest experiences and resolve any issues that may arise.

 Administrative Duties: Perform general administrative tasks, including filing, data entry, and maintaining guest records.

Qualifications

Qualifications

Previous experience in a similar role within the hospitality industry is preferred.

Exceptional customer service skills with a friendly and outgoing personality.

Strong communication skills, both verbal and written, with proficiency in English (additional languages are a plus).

Excellent organizational and multitasking abilities, with a keen attention to detail.

Proficiency in using computer systems and hotel management software.

Ability to remain calm and composed under pressure, with a proactive approach to problem-solving.

Flexibility to work various shifts, including weekends and holidays.

Additional Information

 Our commitment to Diversity & Inclusion: 

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.