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Accor Hospitality

Compare

4.7

based on 75 Reviews

912 Accor Hospitality Jobs

Guest Service Associate - Housekeeping

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

2-4 years

New Delhi

Guest Service Associate - Housekeeping

Accor Hospitality

posted 14d ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Hotel Management Hospitality Front Office Cleaning

+ 10 more

Job Description

About The Role :

JOB PURPOSE

To work as a Team Member to maintain a high standard of cleanliness in the Guestroom and in the public areas assigned.

Handling request of the external and internal customer in a professional manner.

To service the guest rooms which are either occupied, check out and to carry out turn down service of the rooms in accordance with the LRA standards.

To make zero defect rooms.

EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

Responsible for maintaining designated area clean and defect free as per LRA standards.

Empowered to give personalized service, assist guests, interact with guests and create WOW moments for the guests.

KEY OPERATIONAL RESPONSIBILITIES

Financial-

Optimize the use of chemicals, equipments and supplies to save cost.

Maintains the par stock required at the pantry.

Helping supervisor to make store requisition.

Operational-

Clean rooms as per the company standards and LRA standards ensuring a defect free room.

Equipping all rooms with linen and amenities.

Should be helpful and courteous to guests at all times.

Should handover important messages and guest requests to the supervisors.

Report any missing or broken property to the supervisor.

Reports all lost and found items.

maintains hygiene standards by building awareness of cleaning facts and chemicals used.

Maintains high levels of personal hygiene.

Follows periodical cleaning schedules.

Knowledge of the proper utilization of the housekeeping attendant’s trolley.

Ensure that the trolley is kept clean tidy and well equipped in the proper position.

Be familiar with the deep room cleaning procedure

Stand in coordination for single point entry

Aware of the guest complaint handling procedure

Ensures that the floor pantry, corridors, fire exits are maintenance free

Ensures the upkeep of all the equipment

Follows up on any assignments handed over by the supervisor

Performs any other duty assigned by the supervisor

Abide by companies policy and decision

To fill the Associates Daily Assignment Sheet with all the required information after completion of a guest room

Abides by the key handling procedures

Abides by the Lost and Found procedures

Follows all safety and security measures

Safeguard and protect Hotel Property

To help floor supervisor in carrying out Inventory of Linen and guest amenities

To carry out start and end of the shift duties:

Keeping the guest corridor area clean.

Keeping the service landing, walls, elevators and surrounding area clean.

Keeping the pantry clean and neat.

Replenish the trolley before and after completing the shift.

To clean the vacuum, minibar glasses, cups and other equipment used.

To report any maintenance issues in the guestroom and at the Public areas.

Business plan /Analysis

Helping the supervisor in analyzing all guest complaints and feedbacks.

Should be aware of occupancy status as per business plan.

Should be aware of departmental financials.

General Duty

Maintain good working relations with fellow colleagues and respect supervisors and management.

Provide other duties and services as assigned by the Housekeeping manager.

Shows quick response in handling of emergency situations.

To have complete knowledge of facilities available in-house.

Must be thorough on fire and safety procedures.

Adheres to hygiene standards.

Follows environmental issues.

Ensures that personal grooming is adhered as per standards.

Bedroom and bathroom cleaning procedure.

Basic cleaning techniques to use:

How to vacuum?

Recognizing various types of soil on various surfaces and chemical application.

Carpet, drapery and upholstery care.

Floor care.

Marble restoration

Employment Type: Full Time, Permanent

Read full job description

Prepare for Guest Service Associate roles with real interview advice

What people at Accor Hospitality are saying

5.0

Rating based on 1 Guest Service Associate review

Anonymous · Food, Beverage & Hospitality in Bangalore / Bengaluru

Likes

Good but some times it will be f ucked up

Salary - Good

+6 more

Dislikes

Didn't have more staff when I was there

Read 1 Guest Service Associate review

Guest Service Associate salary at Accor Hospitality

reported by 4 employees

₹2 L/yr - ₹2.9 L/yr

14% more than the average Guest Service Associate Salary in India

View more details

What Accor Hospitality employees are saying about work life

based on 75 employees

62%

51%

48%

81%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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