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Accor Hospitality

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4.7

based on 75 Reviews

907 Accor Hospitality Jobs

Guest Service Associate Housekeeping

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

2-4 years

Kolkata

Guest Service Associate Housekeeping

Accor Hospitality

posted 3hr ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Hotel Management Hospitality Front Office Front Desk

+ 8 more

Job Description

About The Role :

To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.

Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property

Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.

Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.

Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned.

Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.

Ensure to report to work on time and according to posted schedule.

Ensure to daily change soiled linens on beds and remake beds.

Strictly follow the lost and found procedures.

Ensure floor pantries and corridors & fire exits are as per the standards.

Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.

No articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.

Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.

Ensure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor.

Report malfunctioning of equipments to the supervisor and ensure they are attended to.

Responsible for handling Housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up – by acting as information and transmitting center for all communications within and outside the department.

Ensure all messages are handled with utmost importance and action taken

Ensure all guest messages and queries are handled promptly

Ensure all issue and receipt of keys are accounted for and acknowledged

Ensure all registers and records are updated.

To abide by the mission statement of the hotel and of the department.

Ensure to take the responsibility for master keys of the assigned rooms.

Report any loss or damage to the supervisor.

Ensure to perform the following duties in the Public Area:

To dust furniture, fixtures and fittings

Vacuum the carpet.

Scrub, wash and clean the floor

Clean and arrange the equipment furniture as prescribed

Dust and clean light fittings

Employment Type: Full Time, Permanent

Read full job description

Prepare for Guest Service Associate roles with real interview advice

People are getting interviews at Accor Hospitality through

(based on 7 Accor Hospitality interviews)

Job Portal

Campus Placement

Walkin

58%

14%

14% candidates got the interview through other sources.

Moderate Confidence

What people at Accor Hospitality are saying

5.0

Rating based on 1 Guest Service Associate review

Anonymous · Front Office & Guest Services in Bengaluru/Bangalore

Likes

Good but some times it will be f ucked up

Dislikes

Didn't have more staff when I was there

Read 1 review

Guest Service Associate salary at Accor Hospitality

reported by 4 employees

₹2 L/yr - ₹2.9 L/yr

14% more than the average Guest Service Associate Salary in India

View more details

What Accor Hospitality employees are saying about work life

based on 75 employees

62%

51%

48%

81%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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